Cold Stone Creamery — Restaurant in Edwardsville

My boyfriend convinced me to get Cold Stone one night so we got two larges in waffle cones. We ordered through the drive thru microphone while the employee was telling us that he couldn’t hear us too well because the headset was terrible. It took awhile to get the order and when we did they were given to us in bags. Figuring the order would be correct since it cost $15 with tip, we drove off. On the way home, my boyfriend checked his and it was sideways and leaking through the bag and when I got home, mine was the wrong flavor. Super upset, we called and were told we would get free ones next time.

When we got there to claim our free ones about a week later, the employee was very dismissive and questioned us a lot even though we were told our name was written down as a note for the next time. Both times we’ve been here in the past few weeks, the males we dealt with were extremely unfriendly. Anyways, get home and my boyfriend is missing an ice cream flavor in his and they weren’t larges.

Overall, disappointed in our experience both times and decided Dairy Queen or Annie’s will be better. I hope this review helps to reform the service and accuracy of this premium...

Unfortunately I did not have a great experience at this location. I gave them 2 starts only because there was only two of them working this Sunday evening around 4pm so I felt for them. However, my family and I weren’t greeted when walking in. They helped the two customers in front of us then we stood and waited a total of about 20 minutes. There were customers behind us as well. I’m not sure if they were working online orders but my family and I ended up leaving after being the next in line with out being served. Love the chain but wouldn’t visit this...

So. Yummy I go here alot so nice to customers they have cakes and candies I love when they sing so good I would love to go there every day if I could so many toppings and they even have bones for dogs next year on my birthday I am having my birthday party there and do my own ice cream they sing all the time they have a drive through and the doors are so cool you can taste flavors With cute little spoons my favorite place in the world is coldstone I would try and make deliveries to people far away sorry if this commment is long but it all is so true...