Best Buy — Local services in Glen Carbon

Yes, I am giving them 5 Stars. The customer service I received was top-notch. This Best Buy is way superior, to the ones I shopped at when I lived in St. Louis. The associates here actually know how to greet, assist, answer questions and close the sale. They could easily be a training store.

Believe it or not, I haven't been streaming TV and have been missing out on a lot of popular movies and shows. Why? My TV wasn't that smart and I needed a new one. Before shopping in the store, I did my research and knew what I wanted. I checked a wholesale club first, but they did not have what I needed, so I came here. I didn't start here, because of my experiences in STL and the current reviews of this store. Big mistake, as stated in my opening, the service was outstanding.

I was greeted as I entered the store, that got them the first star. After I made my way over to the TV's, I started to look for one that had what I wanted. As I browsed, I listened to one gentleman assisting a couple that was close to my age. He was patient and explained everything in simple terms. When they moved to the department check-out, I followed. I interrupted them briefly and asked the associate to assist me when he was available.

When he joined me, I told him what I needed and wanted in a TV. I also, shared with him which ones I had researched and were leaning towards. He told me my choices were solid and good. He even said, he had one of them in his home. I then asked about one on display that I liked. He explained the pro's of the one on display and that is the one I choose. Second Star.

During the payment process, my associate tried to sell me the TotalTech program and I declined. It sounded good, but I didn't want to spend the extra money, I already splurged on a more expensive TV. I also, thought I could hook a new TV up myself. He then offered assistance out to the car, but I told him I could manage. He went and got me a flatbed, to make it easier for me. When I got to the front, the young man watching the door told me to leave it with him and to pull my car up, he'd load it in my car. It did make life easier. Third Star.

Big mistake not getting TotalTech, hooking up smart TV at home did not go smooth. I called the Samsung 800#, they solved part of the problem, but I still needed help. I headed back to the store to buy, TotalTech. When I arrived, the associate who originally helped me was not working. I explained what happened and what I wanted to do, to a new associate. He was also, very upbeat and helpful. As he was keying the transaction into the point of sale, I asked him if my original associate would still get credit. He assured me, he would. I then asked him to show me the universal remotes, because I was not bonding with the one that came with the TV. He showed me which one I'd need, but encouraged me to wait until my Geek Squad visit before I make a decision. Honesty. Fourth Star.

Fifth Star goes to the Geek Squad. They were at my house in the early part of my window. They called before arrival and when he did arrive, he introduced himself and shook my hand. Wow, that doesn't happen often these days with a younger person. I showed him my new TV, explained the issues I was having and it was a easy and quick fix. He even gave some recommendations for me to do, once I start my new life of streaming.

I admit, this was a long review, but they deserved a good and...

DO NOT SHOP AT THIS STORE

I went in to this store on Sunday after recently purchasing a new HDTV from a different company. The TV I purchased did not have a setting for input audio, and so I needed to either to purchase new cables and a digital receiver box or buy a whole new TV that would have the settings to make this happen.

I'm a 22 year old female who has purchased many electronics before, and I know how to do my research before purchasing items. However, this issue stumped me so I went into Best Buy to find the best possible solution to my problem. End result: I was looking for a NEW TV, or a NEW digital sound system to input the audio.

So, I went to the Edwardsville location and spoke to a few ladies near the TV section, one of them being the Home Theater "expert". Their best advice was to use external speakers or computer speakers to feel my audio through, and that I simply could NOT send the sound through my HDTV. This I found interesting, because I do lots of travel and have been able to use an audio input on many HDTV's in hotels.

As I was leaving, I was approached yet again by someone who could not assist me and I was then referred to another man that I had to explain my whole situation to. Up till now, I have been very calm, knowing that this is a very confusing issue and it would most likely not be an easy fix. So I told this worker, I believe his name was Hugh, that I was looking for a way to hook up an external feed into an HDTV audio input. He asked me what kind of TV I had, and I responded by saying that I had recently purchased a Samsung 42" 1080p LED from another company and I was looking for a digital receiver box to hook up to it, or another NEW HDTV that would allow me to do what I needed it to do. In response, he cut me off, and rudely suggested that I go back to the other location that I purchased the TV and ask them to help me. I told him that I had wanted to speak to an expert at Best Buy who knew about Home Theater Systems.

Again, he got snippy and said, "Well, I'd love to help every (insert other store here) customer, but we'd have no business. So unless you're going to buy anything, I can't help you."

I said, "Excuse me? If you would have listened to what I just said, I wanted to purchase a new TV from your company, or a digital receiver box to wire all my components into."

He attitude changed like night and day then he tried to usher back over to look at the televisions. I told him he was crazy if he thought that I was going to purchase ANYTHING from him after I had been treated so poorly! I have NEVER been SO RUDELY treated in my life! I have worked in retail and I know how frustrating customers can be, but I was only looking for ASSISTANCE and a SOLUTION. I have bought at least $1000 worth of electronics and supplies from their store in this year alone, and I will be DAMNED if I spend another CENT in a store that allows its employees to treat its customers like packed wallets.

I DO NOT RECOMMEND SHOPPING AT THIS LOCATION AT ALL. I certainly will not be returning to this store ever again, and I am telling everyone I meet...

I never leave reviews for places, but this is something that I feel needs to be said. This specific occurrence took place 3 years ago at this point. My larger laptop that I had purchased back in 2020 started having a hinge problem and thus separating the frame around the screen. I made an appointment online with Geek Squad, which was very easy, and brought in the laptop to have them look at it and possibly tell me what to do or even have them fix it. Well I brought it in and they looked at it. Now I didn't buy this laptop at Best Buy, but that is not the point. I told them I bought it back in 2020 and explained the problem. They opened it aggressively and only made the problem worse as it broke off more of the clips on the frame. They took one look at it and said that it was too old to fix as they wouldn't have and wouldn't be able to find the parts to fix it. They also told me that it was just a "clip problem." So I took my laptop and left. I still continued to use this laptop for years until about couple weeks ago when the final screw in the hinges fell out and the screen part was no longer attached to it.

Now, why am I typing this review years later? Well I would just like it to be known that my boyfriend and I only had to buy TWO parts to actually fix the issue. We removed the hinges, greased those bad boys back up, ordered new screws and a new backing, tightened the springs on the hinges so it would support the screen, and put it all back together. It works completely fine and is completely fixed. In the process we upgraded a couple parts, like the storage in the RAM and a new SSD. Funny how it was "too old to get the parts for it" back in 2022, but we were able to find the parts to fix it in 2025? Weird. Safe to say I will never be going to Geek Squad again. Clearly it's better to do something on your own with a few Youtube videos and a dream than bring it to...