Raising Cane's Chicken Fingers — Restaurant in Edwardsville

Have been to this location twice and at best I grade it a "C". Sunday July 7th drive thru person greeted me so quickly I didn't understand the words coming out of his mouth. Placed my order but again he repeated so fast even my wife in the car didn't understand a word. I suggested we start over and that he speak slower. I was promptly corrected by this person. Well excuse me. First drive thru window not open due to staffing I guess or to pace the service time to production time. On both my visits no one has been outside to assist guest with ordering if they needed it. I see additional drive thru lanes that are not utilized too. You get one chance to open a restaurant right and it seems like this location is struggling to be great. Chic-fil-A still best service in town. I would also agree with other reviews speaking to the fries being greasy. Chipotle never opened right and they struggle to this day. There's still time Raisin Cane's. My wife is counting on you. I probably won't hurry back.

07.30.24 - Did return after hearing back from one of the manager's who said they are experiencing "growing pains". Reading a lot of the comments it appears to me that this location is in a "breakdown". Caine's should consider closing this location, and taking as we say on the golf course a "mulligan". Replace the staff, retrain, fix the drive thru configuration (didn't you realize this on the site plans with an out lot?), and relaunching quietly. You get one chance to get it right when you open and you may have used it up.

If there is one person you have made happy that is the franchise owner of the Chic-fil-A but that's because he hired right, opened right, and executes right every single day...

Ok so this location just opened in my area. I had been wanting to try it but we don’t eat out often as a cutback while I’m in school full time. That being said, the were on campus promoting their restaurant and gave out coupons. The coupon was good for buy 1 get 1, not the best coupon I’ve ever received from a brand new restaurant but cool. I stuck it in my bag intending to try it soon. The coupon is only good from 9pm till midnight. Weird but I’m in college so maybe that’s their target. Well I finally am looking for somewhere to eat late at night and I remember my coupon! Awesome. Well it expired already. Literally they just opened and we’re just at my school as school just started! How are you going to give a coupon with such a short time frame? And then be very nasty with me about using it. The kicker her is that the meals come with drinks and we want 2 lemonades and an iced tea. They are out of both so we get water. It’s late we don’t really do soda. So basically at $3 a drink at a fast food place we are giving up to drink water. They really shouldn’t have been so nasty about the coupon. Now for the food. The chicken was so bland. I’m sorry, I had really high expectations for canes chickens chicken to taste good. But the only way to choke it down was with the sauce, which I really did not like. I’m sorry maybe I’m spoiled by CFA sauce but that canes sauce was not it. The chicken did taste like old oil so maybe that’s part of the flavor problem. The fries were soft. The bread was my favorite part. It had more flavor than the chicken. Overall I think we should have just gone to Taco Bell. They at least have flavorful...

I've never been so torn on a review. The chicken itself is 5 stars. No question. It's all the other stuff that brings down the score. When you offer crinkle fries, that's a high bar. Properly executed crinkle fries are extremely hard to pull off. And they don't even come close. Small, salty as the sea and no flavor whatsoever (unless you count the pound of salt). The bread was good, but how do you mess up bread? It just feels like a safe side. I didn't get the meal with the coleslaw because my daughter warned me how bad it was. She is a coleslaw connoisseur, so that speaks volumes. The final straw was the sauce. They charge for extra sauce. Think about that for a moment. This is lunacy. You should be thrilled that people love the sauce so much. I actually got a meal with less chicken because I knew there was no way I would pay extra for sauce. And I wasn't going to ration out my sauce. Lunacy. In conclusion, all of the combo meals are a sucker's bet. The sides are a joke. It would be awesome if you could just buy the chicken, but from what I saw, the least amount you could get was 25 fingies. This is all a real shame because the chicken is absolutely delicious. Raising Cane's is an excellent study on how to take an amazing product and nickle and dime it...