Chelito's - Downtown — Restaurant in El Paso

I cannot express how disappointed I was at this place. After seeing it on fit fam and other social media accounts I was excited to try it and even told my coworker about it. We decided to order online for delivery since we work Downtown. We were happy to see they had a promotion on Thursday's of BOGO torta, so we decided to go with that. We enrolled online and added the coupon to our order. To our surprise, when they delivered it, we only received one torta. I called thinking no biggie they probably just forgot. When I called the person who answered transferred me to the manager because she couldn't explain to me why that happened. The manager then explained to me that the promotion does not apply for delivery orders. I asked that was not disclosed at all on their website. I asked her if then I could go in person to pick it up and she said that I would have to buy a new one. I thought it was ridiculous and asked to speak to a manager and she said she was the manager with attitude, and that there was nothing I could do. I called again because my coworker was more upset than me, and asked for them to come back for the torta and give me a refund since it was false advertising, and the gentleman that answered had the worst tone and attitude and told me to just throw away the torta!!! I was shocked as I did not expect that response. I was expecting a little more consideration, as customer service worker I could not understand how a restaurant that just started be so rude. They could have easily explained the situation and apologize for the misunderstanding, instead of telling me to just throw away the food. With that said, this is the last time we will be ordering from here. We did not throw away the torta, we gave it to another worker. La...

Went to the downtown location. Had seen some videos on social media and it looked good so I decided to check it out. I was extremely disappointed. We went on a Saturday and at the time we went it wasn’t that packed so we we sat down I expected it would be a timely experience. I was wrong. With not that many people there it took forever for them to get our order, forever to get our food. On top of that the guy who took our order first greeted us by telling us what they didn’t have or ran out of. Which was a lot. So we ordered what they did have. I ordered a blue cheese burger and my gf ordered the pastor tacos. Shortly after we ordered he came back and told my gf they were out of charro beans as her side so we had to change her order. The food took forever to come out. I was hungry which made it worse. I figured the food would be worth the wait. I was also wrong. The burger was mediocre. And I love burgers so I’m very easily to please. My gfs pastor tacos were very seasoned to the point where it tasted too salty. And the macaroni salad was absolutley horrible. No seasoning whatsoever, very bland AND it had lettuce in it. I’ve never seen lettuce in macaroni salad before and for good reason. The lettuce was wilted. Not a good experience at all. Paid 34 dollars for a burger, tacos and 2 cokes. I...

Upon entering, a pungent odor immediately cast a shadow over the experience, a stark contrast to the promising reviews and my own anticipation as a devoted Mexican cuisine enthusiast. Eager to explore the menu, especially after being informed of their acclaimed burgers and flautas, we proceeded despite the concerning atmosphere. The restaurant's interior, unfortunately, echoed the initial olfactory disappointment, with a distinct smell reminiscent of decay. Amidst this backdrop, the sole redeeming feature was a striking art piece, which, regrettably, felt out of place given the overall environment. As someone who appreciates diverse culinary experiences and strives to acknowledge positive aspects, it pains me to deliver such a critical assessment. However, transparency is paramount. The food, costing nearly $50, proved to be a significant letdown. The burger, despite the addition of avocado and lettuce, tasted akin to a fast-food chain, lacking any discernible freshness. Unless drastic improvements are implemented – encompassing cleanliness, menu refinement, and supplier changes – a return visit is unlikely. This experience was profoundly disappointing, and I feel compelled to share this candid perspective with...