Leo's Mexican Food Restaurant — Restaurant in El Paso

I love Leo's and like many El Pasoans I have been coming here a long time, since I was in middle school in 1996, I've had baby showers here, birthdays, etc. So writing this review is difficult but hopefully they actually read this and fix this problem. We were super excited they finally opened dine in for Mother's Day. Because we are a large family we called to make sure our party could be accommodated. They opened at 11am and we called at 9am to double check. The lady we spoke to was very nice and polite saying they would be able to seat us together with no problems as long as we were there early because its first come first serve. We arrived at 10am and were the 4th family in line, we had all our part members there so we could be seated right away. When our turn came the hostess started looking around to see where she could seat us and I guess wanted advice and called another lady. This is where our problems began. This blond lady in a white button up Leo's shirt comes up and says they cannot seat us. She continues saying we'd having to wait 1 hour to be seated because its first come first serve, we tell her we have been there since 10 am and were 4th in line. She starts giving us attitude and repeating the same thing. We tell her again even explaining to her we called at 9am to make sure we could be accommodated. She ignored me completely then says our entire party has to be there and we tell her we are. I feel like she was looking for any excuse to not seat us. We felt very uncomfortable and didn't want problems or to hold up people behind us. We even let the couple behind us get seated first. After lots of back and forth with this very rude and unprofessional woman we asked if she could seat us separate at least and even to this she didn't want to. I don't understand why she wouldn't want to seat us. She didn't have or give us any valid reason for not seating us or for why we would have to wait an extra hour. Please I hope you actually read your reviews and fix this problem because we didn't do anything wrong and this woman singled us...

My mom loves it here.! Tacos are good she says... I'm going to update this post but my mom isn't really up for going out to eat right now. But today I stopped in to pick up tacos for her...I explained to Isaac I didn't want to get her a full plate of tacos because she wouldn't finish them and tacos aren't the best reheated so I asked about the child's plate...that worked out perfect..he was nice and the girl who placed the order at the bar wasn't friendly just THERE rolling her eyes .. I asked if she could add some tostadas like they do when you dine in... no ..she didn't she charged me for them.. I let her know I didn't want them after all....I would of thought if I'm asking for them what would be the problem...I tried talking to her while waiting for the food... Letting her know my mom really likes the tacos (small talk) but she wasn't having it. Anyways .. I get my mom's food tip her and leave. I was extremely bothered a child's plate is $10.00 no drink included and you can't spare some chips? I called after several phone calls they finally answered..I spoke to the "manager." AND just with her verbage no why in hell is she a manager... Leo's has been around for way to long to have someone like that representing that place....I asked her for a manager and she said... Your going to have to wait and their not here and their not going to drop what there doing to talk to you...I can give them a message. What's your name and number .. after that I told her my thoughts and hung up (More in that conversation I won't mention here. Sadly.. I will never go back to that place there are to many other options anyways with decent people working and great Mexican food. Leo's might be desperate for workers if they have this crew... Isaac was nice and that's why I asked for his name. While their waiting for 2 tacos and beans I noticed a few things which is irrelevant to mention here. I won't go back either way... Get a better team and maybe that's why they have those attitudes because no real...

When we walked in, the place was pretty full. Took them about 5 minutes but we got a table. We go our to eat just about every single night. We eat at home maybe once a month. We are just really busy! We have lived here for two years and have been to this place three times. All three times it was the same. We waited quite a while for the waitress to come to the table. In the meantime they brought us chips and salsa. I asked if we could get some refried beans and the woman said “ask your waitress”!! I would if she would come to the table! She finally came and We ordered. I ordered fajitas. It took a good half hour or 45 min to get the food which I wasn’t horribly upset with since they were so busy. I realized she hadn't given me any tortillas with the fajitas and we had no silverware! It took about 10 minutes to get her back over to our table to ask for the obvious. We sat and sat for another 10 minutes while all of our food got cold, not being able to eat with no silverware! She finally came back after helping several other tables! She gave me corn tortillas and said “here are some corn tortillas, we are out of flower tortillas, ill bring you some in a little bit” We needed drink refills which we didnt get. I tried the fajitas and they were now hard and really dry! She came back with flower tortillas and i just told her that it was by far too late and I couldnt even eat the food. She went and spoke with the manager and he agreed to take them off our bill. We got the check and we were still charged $3.75 for the extra grated cheese(they don’t automatically give you ANY). They charged $3.75 for the refried beans too. So basically they charged me for the sides for the food I couldn't even eat! We have tried this place three times. We will...