El Paso Smoke Shop — Local services in El Paso

Been living in El Paso for the better part of two years. I've worked in several smoke shops before, so I'm well aware of how inventory/ordering product is done. I've never shopped or worked anywhere before where product sold and was not replaced, especially not if you had a regular customer base who purchased the product. Been trying now for almost half a year to have a constant supply of American Spirit RYO in a pouch at ANY of their locations, and no one is able to provide it, to provide a proper inventory list to whoever does inventory or to give any information as to WHY you would not carry one of the most expensive RYO tobaccos in a "smoke shop" Only was told today, by likely their one helpful employee, that they just don't carry it anymore, as of a month or so ago.

I buy a pouch a week, when I can find the goddamned things, regardless of price. Having a hard time reconciling this apparent lack of care or lack of interest in a constant sale with the idea of this being a "smoke shop"

It's a vape...

The worker Their said I had a 14 day warranty on a battery then when I got home the battery didn’t work and when I called the shop the dude said that the previous worker lied and it’s only a 2 day warranty the worker didn’t give me a receipt at all and the worker on the phone was so disrespectful, constantly cursing, saying I’m at fault for not getting a receipt , saying that my money is Took and I can’t do anything about it , i don’t know how the owner have workers like this who sells faulty items, don’t hand customers receipts , curses on the phone, and says your money a gone oh well I don’t recommend this smoke shop to anyone and who ever owns this place need to really choose their employees more better, completely...

I love purchasing things in these chains. Never had a problem. I walk in to a store on this evening, and the employee decides to go political on me because of a sticker he saw in my wallet. Now this is for the manager of this store: It really shouldn't matter to the employee working there what I'm wearing or what I decide to support. I felt judged, and incredibly uncomfortable. The only reason why I didn't continue arguing with the IGNORANT employee is because there were customers there, and as a business owner myself, I know better than to make others uncomfortable. Never in a million years I would of thought that I'd be judged or lectured at...