Starbucks — Restaurant in El Paso

Every other local Starbucks I go to gets my customized drink correct, I even order online to give time and direct ingredients for the order. It’s a simple chocolate oat milk with cold foam, I can’t stand the taste of coffee. I can also recognize when coffee is poured into my drink as it creates the drink to be darker colored, so right off the jump I know it’s wrong, then I do a taste test and sure enough it’s coffee. I told the lady at the window this has coffee n is made wrong, she insisted it did not have coffee, it was such an unprofessional interaction to tell a customer. Why would I waste my time sitting there if my drink was correctly made. They had us park and they did quickly remake the drink but the other girl who brought out the drink came and asked for the wrong drink to throw away, she snatched it from my hand then threw it in the trash outside, clearly upset. Will be driving out of my way to stick to the other local Starbucks who get the order right. This has not been the first time they get it wrong but the baristas been much better and understanding when I let them know the drink...

We went today June 16, 2021 around five o'clock pm to order Frappuccinos and a turkey bacon sandwich. The Frappuccinos were watered down and the turkey bacon sandwich was nothing like turkey bacon sandwich. We asked the employees for our sandwich four times and they told us they were preparing it. We waited more than 15 mns for our sandwich to come; the last time we asked, they told us the sandwich was there all along, when we asked three times before they told us that wasn't our order. They were so disorganized. We were so disappointed that ended up throwing our sandwich to the trash. If there was a numeric system for the review service we definitely would have given to this Starbucks at West Towne Market Place a ZERO!!! We have to give a star in order to post...

Im not a coffee drinker, my daughter ordered a drink from there and i tried to order the same one(days later). I got it all wrong. Iordered an iced coffee. After getting it I noticed it wasn't the same I told the lady what it was what it looked and tasted like. She guessed what it was a milkshake is what they call it. I was so hilarious. She ordered the correct drink for me and gave me tips on what to order since I can't have lots of caffeine in my life. This was helpful to me. Im going there again. Sorry can't tell you the name of the lady that was so helpful I honestly forgot to read her name tag. A whole conversation 2 drinks later left with a smile and a great experience. Thank you Starbucks I'll be going there...