Habit Burger & Grill — Restaurant in El Segundo

Everytime I order the Santa Barbara char and give specific instructions on not to cut my burger they still some how do it anyway. Instead of fixing a new burger they put new bread but the meat is still cut. I specifically say do not cut anything. They ended up cutting two burgers I asked not to cut. On one burger the avocado was on one side. This is because the cut both burgers but then sloppily tried to fix them. The guy only told me they accidentally cut one. He asked if it was ok and I said no. I do not want the two burgers cut. Only one needed to be cut. He said they will fix it over but instead they only changed the bread. Specifically said "please do not make them sloppy and make sure the toothpicks are in holding them together. Receipt also specified do not cut. We hate having by burgers cut. We are not babies or children who needs are burgers cut. Smh. Every other Habit does there Santa Barbara Char burger right except El Segundo. I asked no pickles on one of 3 and they didnt put pickle on all 3. Terrible location. I'm done with the El Segundo location although is close to home. Here are pics of the sloppy burgers I notice once i brought the...

Like the food and eat there every week, but when I called for a manager about the results in whether she decides to let me in for the 2nd interview in applying, some random male worker just talk to me in a rude, salty tone like he's a tough guy and thought I was gonna fight him when I was just asking question for manager and letting her tell me about the 2nd interview. C'mon, Habit, I like your place, but you need to have workers who will treat both customers and new employees with positive behaviors like most food and work places around the continent. Now, I don't even know if I want to come eat here again or eat at Torrance. Also, I'm getting worried for new employees who are trying to call for results gets called back with a negative attitude from a worker. Habit, whoever this male worker was on the phone needs to be taught to learn positive manners with customers and new employees, or just drop him out of his position cuz never in my life have I been talked back with such a negative attitude for all just one question in me getting accepted for a 2nd interview. Also, I hope this problem get fixed so that it doesn't happen to customers or...

Updated Review: Habit Burger reached out to me immediately after this review was posted, wanting to make it right. This location has always been great, so it's not hard to believe that this was just "one of those nights", where the staff was very busy dealing with many take out orders. I have raised my rating back to 5 stars to reflect that Habit Burger has always been a great place to get a burger, and the customer service team reaching out so quickly just reinforced the positive experiences that I have had every other time. Thank you.

After years, (literally!) of great burgers from this location, I just had a terrible meal. I ordered online, and walked 5 minutes from my hotel to Habit Burger to pickup my burger and fries. I was there when the order was bagged (it didn’t “sit”) and walked straight back to my hotel room. I was very disappointed to find the meat patties cooked to hard charred biscuits (I ordered them “less than well done”) and my fries cool and not fresh. This is the first time I’ve been anything less than impressed with Habit Burger. I’m sure that I will return in the future, but I will look at other options as well. It...