Starbucks — Restaurant in Elk Grove Township

I give one star to the corporation this is nothing to do with the employees they're all great.  I've been going to Starbucks since they first store opened in Chicago the very first store.  This location in rolling Meadows has completely lost its sense of community and what the company used to stand for as being the third place.  They completely turn the store into to go only.  I just heard in the news the new CEO has a plan to reestablish Starbucks into it's communities and connect more and I hope this is a store that reestablishes with thst community connection.  They have completely lost me as a customer and others I know since they have gone to a takeout only.  Howard Schultz originally made Starbucks to be the third place as a European Cafe and a place to hang out. I hope they get back to that business model. Covid is over but for whatever reason people still go spend money on coffee and it's one of the surviving businesses but with a continued sterile environment portrayed with to go only stores it's hard to endorse the corporation for me. I can't speak for others. Let's get back to the human aspect of business even if it's messy sometimes, isn't that just life ? I believe most humans are born to be social creatures going through a drive-thru and drinking my coffee in my car may suit some people but for those who were used to so many years of social interaction by going to Starbucks it's been a real let down for stores that don't offer that. If any managers are employees from Starbucks read this please take no offense and forward this to your...

I stopped by this store on Sunday March 31 and ordered an Americano and a turkey/gouda sandwich.  The girl behind the counter/cashier took my reloadable-card and after she swiped it decided to throw out the card.  I told her I wanted it back, it has sentimental meaning and she said she couldn’t find it and give me a non-reloadable $4 card (that means nothing to me).  I had my card for several years....her reply to me was "I'm just use to throwing cards away". Well that is horrible, irrational behavior; who does that and thinks it's OK to throw out a card without even asking if the customer wants it back. I AM SO MAD she was very aloof about the situation.  She commented on what a day she had and was leaving in 15 minutes. I wish I remembered her name, but she was a young woman order taken at 1:15pm/cst on 3.31.2019.  HORRIBLE Customer Service, if she respected her company and customers she would have searched further for the card she foolishly threw out.  My fault for not bringing in a manager. But NOW I want some resolution.  That card has been with me for several years and has been through several states, yeah is a card but it meant...

I am a regular drive thru customer of Starbucks-Rolling Meadows. I am not into making reviews but I cannot let this one pass without giving due credit to one of the employees named Melissa (I hope I have the right name). Yesterday, I forgot to take back my debit card after paying for my order. Today, I was so stressed that I cannot find my debit card as I was driving thru to pay. Then with a wide smile, Melissa told me as I reached the window, "Sir, I got your debit card from yesterday." I was so happy since my wife already mentioned about calling the bank to report about my "lost" debit card. What a relief! This simple act of honesty made me think that there are still people who are trustworthy. May this review reach the management's attention for them to be able to appreciate what kind of employee/s they have in this location. More power and God...