Crab City — Restaurant in Elk Grove

I took my mom for a mothers day treat, to this place for crabs and seafood - and we are very familiar with seafood boil and Lousiana style of seafood cajun boils. we go to this type of restaurant all the time. I requested the lemon sauce and the waitress, which I later learned was also the manager, told me that they were out of this sauce . we opted for the mix of sauces , and I asked the waitress if it was spicy, and she said that the sauce was mild , not spicy since they did not have the spicy option , only mild. I asked for a thai ice tea and my mom asked for a sangria. the drinks were not good: the thai ice tea was watery and almost not sweet and the sangria was mostly water and tasteless. when the boil came, it looked good , however it was very spicy and hot , so much that we needed to seep water along . I am ok with spicy - even though I prefer not too spicy- however my mom is not ok with it. I called the waitress and told her about the drinks , and that the food was excesively spicy and burning my mouth ,and her response was quote: " that the food was NOT spicy, was mild, and that no one complained before", so I felt like I was talking to a wall and that she was not really interested on my experience at the restaurant, whether good or bad. we ate the food because we were hungry- my mom ate little because it was to spicy for her , which was dissapointing. the waitress took off the drinks from the bill which I think was reasonable, however I do not think they care if you like the food or not. be prepared for very spicy food even if they say...

I'm a little late on this post but I couldn't go without posting. First of all let me start off by saying thank you again to Richard.... The level of customer service and human kindness that I received was exceptional. Two days before my birthday the government had another mandatory shutdown which meant my birthday celebration was going to be placed on hold. Although I was sad about it there wasn't much I could do. I contacted Crab City in hopes that I could still have my favorite meal on my birthday... OMG..... Richard the owner was so unbelievably kind.. He prepared all three of my favorite entrees and allowed me to pick them up a little early from the resturant... I was in a pretty emotional state at this time as this quarantine and isolation was beginning to get to me... I believe Richard saw that in me and he was kind enough to take time out of his day to engage in a wonderful conversation with me, gave me some encouraging words and walked me out to my car... As I was leaving he gave me a hug and wished me a happy birthday and thanks to him it was.... Richard your level of service and kind hearted spirit is exceptional. Those are the qualities that you don't see in people anymore.... In any case ... I THANK you again for your human kindness and know you have a customer for...

So I went to Crab City yesterday 8/11/16 and I actually have been wanting to go for a while now due to that one of my acquaintances told me that it was better than The Boiling Crab and Firehouse. Well I went yesterday as I said and it was HORRIBLE I had gotten the crab cakes and the oyster plate. First off they gave me 4 oyster and fires that were literally fulled up to the top of the to go tray SMH but 4 dam oyster and to top it off the oyster were not even cooked right they were soggy and had no flavor so I threw them literally out of my car I was so IRRITATED THAT I SPENT $24 ON THAT S**T. And to make matters even worst is when I went in the crab cakes that I has purchased as well they were just as horrible as the oysters I just threw out my car. They tasted like some boxed crab cakes that I've bought from the grocery store before which was horrible as well. This is my first review on any place that I've had spent my hard working money on I've been to some places and never have I had such a bad experience so yes it was that bad!!! THEY GET NO STARS FROM ME BUT SINCE I HAVE TO PUT ONE IN ORDER TO POST THIS THEN HERE YOU GO A STAR FOR ROBBING ME OUT OF...