4 J's Bakery Inc. — Restaurant in Emerald Isle

Tourists beware!

If you get the owner, expect wonderful customer service and straight information, but the other employees can't be said to be so reliable. Went in to buy a key lime pie and specifically said that I did not want a key lime "pie" cheesecake - they told me they had one pie left in the freezer, in a box so that it couldn't be seen. I mentioned the cheesecake pie and how I had gotten it before there and they tried to sell me the cheesecake pie anyway as if it was the whipped, light, limey delight I wanted.

On another note, there was a key lime cheesecake in the display case and I noticed that she went for the covered up one in the freezer instead of it. I don't want to say that she picked the one in the box so that I wouldn't see it - I don't want to suggest that they tried to sell us a different product because we were tourists and they thought we wouldn't know better - and I don't want to say that they tried this because it was right before close and we wouldn't be able to come back and exchange it if we had left with the cheesecake. I don't want to accuse these things, but it very much felt like it. As a result I checked the would-be pie before I left, found out it was a cheesecake, and got a refund before leaving - I went down the street to Captain Willis's Seafood Market and got an excellent, actual key lime pie - light, whipped, and in a pie crust - for half the price of the large lime cheesecake the girls at 4J tried to sell me. Very dissatisfied, but the owner is very nice and the last time I was here he didn't try to disguise the fact that their "pie" is a key lime pie themed cheesecake.

I hope the owner finds better employees, because I had a great experience of this place until today. 2/5 because the owner is great and the key lime cheesecake is tasty despite the scheisty sales attempt I...

Literally the WORST customer service experience. I stopped by with my boyfriend to grab a quick drink and some breakfast after the Emerald Isle garage sale. No greeting upon entering, we were the only people there and the guy at the counter was just staring in silence, as we walked up (trying to take everything in as the selection of items are a little overwhelming ). I greeted him FIRST then asked for a matcha drink and a smoothie. This was my very first time here and I did not realize certain things were self serve. As I asked if they had any crossaints, the response was “whatever we have over there is all we have” I then said “where? Im sorry this is my first time here like I said” and he just had the worse attitude in the world. I told him forget it, i didnt even want food at that point. As we waited for the drinks I walked to the pastry section and they indeed had crossaints… I dont understand why he couldnt say “yes, we have them over there”. Ive worked in sales for years, this experience was terrible. I dont know how this place can make money with such a negative energy serving people.. I definitely...

Underwhelming experience. Self-serve options throughout the store, but labeling/signs unclear - was fussed at when grabbing something that appeared as self-serve but no alternatives offered until I inquired. Female staff member was very kind however. Bagels smell good.

Edit - In response to 4 J’s response to original post. You actually did not respond or speak when we asked if you had any at the counter. You stared at us and your kind staff member did respond to our question. We did try to grab the cream cheese BEFORE anything was said to us. It was simply a misunderstanding as we did not see the sign. We would be happy to grab cream cheese from wherever the preferred location was - which was not communicated verbally after we were made aware those “were not for customers,” but it was the tone and intensity of this instruction that was so off-putting and rude. Maybe the owner should take a continuing education course in customer service, this may benefit the...