Dunkin' — Restaurant in Enfield

Unfortunately my experience at this Dunkin' Donuts was extremely stressful and surprisingly disappointing. I went through the drive through to order only 2 items and received such rudeness and sarcasm from the employee it was so unbelievable and unbearable. It was overly unacceptable on so many levels. Not to mention having burnt food items was adding more undue stress. When I proceeded to ask "Jack" for the store manager to share these disappointing experiences they stated they were the manager. Yet, being an experienced business owner and certified Business mentor [among other business professionalism], I didn't think anyone who ran a store would be working in the drive thru and treating any customer discriminatorily with so much rudeness. In the end, I never gave this person permission to give me poorly cooked food items [everything burnt], to talk to me loudly and state misleading facts about their position with Dunkin Donuts. Not a place to visit with my...

I had a great experience at Dunkin’, thanks to Kyle. He was friendly, attentive, and clearly cared about doing a good job. His positive attitude made my visit genuinely pleasant. However, I couldn’t help but notice the manager speaking to him in a way that seemed unnecessarily harsh. Kyle handled it with professionalism, but it was disappointing to see someone so hardworking not being treated with the same respect he gives others. I hope his efforts are recognized—he’s a real asset...

I’ve been coming here for years. The past three times I’ve gone, everything has changed. They cannot seem to make any coffee right whatsoever. I will wait 20 minutes in line for something terrible, and I can’t get anyone’s attention to remake it. So I end up wasting the money. I’ve given them two more tries, but both were exactly the same. Long wait time, and bad experience with the coffee. Luckily there is always a DD around the corner in CT, but I’m done...