Braum's Ice Cream & Dairy Store — Restaurant in Enid

We went to dinner tonight for our daughters birthday. It was NOT a pleasant experience! There was a line but 90% of the tables were empty. We ordered a kids meal, 3 adult meals all with shakes, a sundae, fries, coffee and a drink. We watched half our food sit there ready for 10 minutes. Once we finally got it we found that the food was cold, the sundae half melted with the hot fudge already set up, we didn’t have my yogurt, the coffee, the entire kids meal, one shake was eggnog rather than vanilla and tons of Mayo instead of honey mustard on the extremely hard chicken sandwich. After going back to get our missing food we were given a chicken sandwich with bacon that we hadn’t ordered. The guy at the table behind us said hey I think that’s ours and sure enough it was his. When taking the shake up to have it replaced with the vanilla we ordered and ordering another chicken sandwich hoping it wouldn’t be hard as a rock a 3rd young lady was taking orders and said she would make it herself and be sure to get it with the sandwich.

Listening to the tables within hearing distance it seems they had messed up everyone’s orders. Kinda sad to have to switch food with strangers during these times of covid because they can’t get the correct food with the right orders. My daughter found chunks of something like butter in her vanilla shake. My husband tried it and said yes it tasted like butter. I went up and asked if they put butter in their shakes and the older lady looked at me like I was crazy and said no they didn’t.

Once home she used a strainer with her shake and sure enough there is butter in it! So… were they upset at us for asking for the rest of our order and to give us the correct food and put butter in the shake to ‘get even’? Who knows. I just know that now my daughter is in the bathroom dry heaving trying not to puke! This was the worst experience we’ve EVER had at a fast food restaurant in Enid and that’s saying something since the McDonalds in the same area always gives us the wrong food or forgets the fries! I mean we just dropped over $50 for some burgers and ice cream and they didn’t give us half our order and messed up all the rest except one meal. I will be sending this information to corporate as well. I had been defending the employees to angry customers saying how they were super busy and it being the holiday season and all. Now I’m angry right along with everyone else. They made my daughter sick with whatever they put...

Let me start off that I'm not one to give a bad review due to the fact that I personally understand that perfect service is damn near impossible due to how many factors go into it. Saying that I fully believe in redemption due to those factors, however, I will never be returning to the Braums across from IHOP at 4202 West Garriot. I have not received such poor service in my entire life. It started off that the tea I had ordered was stale. I politely asked for a shake and told the manager serving us I didn't mind paying the upcharge fee. She seemed irritated. Then I noticed the fries were cold and stale and the soda had no carbonation. So I apologised and asked for it to be replaced. She walked away and came back twice without asking what we wanted to replace the drink with. At this point she was blantantly and wrongfully being rude. Nonetheless, she continued to come back with stale food. This time the fries were luke warm and she brought back 2 shakes that weren't correct and seemed as if they were made with melted ice cream. We were irritated at this point and it was obvious we were not going to get a decent meal so we left. When we got home (not even 2 minutes away) we began to eat and noticed the bread was falling apart, the meat was dead (under a heat lamp for too long), and overall had not been freshly prepared. These are common occurrences in any restaurant which I have a lot of leway for, but it's all about the response and correction that makes means of the situation. Due to the fact the we were dealing with a manager that repetitively continued to deliver poor service and food without checking it is disgraceful. In almost any other setting an employee would be fired for such lack of consideration. So once again the other two Braums receive full credit for their over the...

I’ve had a couple of absolutely terrible experiences with this restaurant, but today was enough for me to say something.

The teenagers running the drive-thru killed a fly which then dropped into their ice and at first it was as if they were not going to do anything about it - that ice needed to be cleared. Right after, the teenage girl served the food to me with an infected, open sore on her hand (probably her cuticle) without gloves or a bandage. I legitimately through away the french fries because that is how hepatitis spreads. Absolutely terrible that this happened and it’s not the first time.

The last time the male teen served my food with notably soiled hands. It is common practice to wash your hands in between customers. This young man was covered in what looked like dirt and had a long hair stuck to his finger.

I understand that their checks are called “gross income” but it’s common courtesy to practice proper hygiene when you handle food and beverage.

We are not ever coming back to this location, next to the BOK in Enid, and hope that you understand this happened more than once — more than the last two times that I now feel called to bring to the attention of the managers and owners.

The experience was unhygienic and these young people need to be taught food safety for the sake of...