Domino's Pizza — Restaurant in Eugene

Grace the manager has a rude way of speaking to people being quick with her words and sharp with her tone.... called to check if my order went through properly and a guy answered clearly not knowing diddly squat. Asked if my order made it through and it went dead silent for almost 2 minutes finally he comes back and says yes, so I ask did the extra sauce go through to? (Sometimes I forget but as a manager of papajohns I know that this is an easy fix if I did or not) he asks me to hold and is gone for another 2-3 minutes and states I ordered no sauce at all so I try to explain it was supposed to have extra parmesan sauce, he asks me to hold again and another 2-3 minutes before grace picked up (not even knowing what it was I was asking and didn't bother to ask what was going on) and said " the pizza is already in the oven there is nothing we can do sorry" in a sharp tone......ummm excuse me?? I'll void my whole order out and re-do the whole process on you.......after a second I said it was supposed to have extra parmesan sauce not no sauce at all and she said "oh yeah it does k thanks bye bye" and hung up faster than I could even process what she just said. Wont be coming here again that's for sure. ........ I provided a picture below of my extra sauce philly steak and ham pizza.....again, I'm a manager at papajohns and we would never send something...

I order from here about once every month or two. They always delivered great food. However, tonight was the 2nd time I have experienced a mistake with my order. The 1st time I only got 1 of the 2 sauce cups I ordered, to which they gave me a credit PLUS a free cheesy bread credit for my next order. I appreciated that & the multiple apologies. Tonight, I spoke to Sarah & her Assistant Manager & neither of them apologized for forgetting both the sauce cups I ordered. She offered to have someone delieverd them, but I didn't see the point as I had already take 10 minutes to double check my order & find out what location it came from. My food was cold, so why would I wait another 15 minutes for my sauce cups? I asked for a credit on my account instead & she so rudely said, "yep!!" And it went silent for awhile until her assistant manager came on. I explained the situation to him & how her solution doesn't help me tonight & I'd prefer a credit. He also, so rudely said, "yep!!" So I confirmed that there would be 2 sauce cups credited to my account when I called in next & he just said, "yep!!" I said thanks & he hung up. This is some of the worst customer service I've ever experienced & I seriously will consider this bad taste in my mouth before ordering from this...

Ordering online I thought was simple on the website. But, I found out... not so simple; if you want a half and half pizza creation. It was a 50% off all pizzas (online orders only) I couldn't figure out how to specialize my pizza- half cheeseburger and half Hawaiian. Called to see if I could indeed create half and half pizzas and if so; does the 50% work for these pizzas. I was told yes, but couldn't figure out how to do it. I asked if I could be instructed how to do it or just place my order over the phone if they couldn't figure out themselves how to make such a pizza. I was told- "no" there is no way to get the discount if you don't place it yourself online. I said; "I have no problem placing it online- I just need to know how. I finally asked for a manager. He basically knew nothing about the website and could not guide me through the task. Wow... He finally said: This almost never happens, but I will take your order over the phone. I just stated to him... the employees and especially the "manager" should be educated on the website to help customers through their order. If in fact; there is policy against honoring the discount over the...