Fat Shack — Restaurant in Eugene

I updated the review to be more positive based on what the owner did to attempt to make things right. He made an effort. I appreciate that. But I still believe that offering a $10 gift card to iron things out to make someone’s review go away isn't the move, but instead a genuine one. “I am Sorry” speaks volumes to me. And when the owner did that I felt it was a big move. And just a FYI He did end up sending me a gift card is email which I refused to use. So that this review could be considered a genuine evaluation of this business. This is an unbiased and not a bought updated review. So Now this review is Just a warning ⚠️ to all who go there to be aware this may happen.

“My review has been updated though I have kept the original issue in my review it does not Now reflect the quality of this company's leadership and ownership which I have discovered is Stellar and deserving of a “5 STAR REVIEW” They turned our negative experience into a positive experience!!!

Original review updated review follows this one: We are Extremely Disappointed in the Garlic Parmesan Boneless Chicken Wings. Me & my girlfriend ordered 4 clamshells full totaling 24 pcs of chicken, and every single one tasted like they poured the entire salt dispenser onto it. It was almost like they battered it in salt. We couldn’t eat them without one smelling an intense saline smell and then after eating a few bites, we started feeling nauseous in our stomachs.

The only good part of our order was their deep-fried Twinkie, which was Epic. So our dinner that late at night was splitting that.

Update: 4/25/22 The next day @ 12pm I went back in to return the food and the employee at the counter said he’d get his manager after I explained to him my bad experience. She came out and said hello heading to the computer POS terminal to get ready to make the refund. I explained mine and my girlfriend's bad experience with the food the night before. She was polite and didn’t have a problem refunding us. But here’s the thing from working in management myself I always refunded the whole check when 50% of the order was wrong. But this manager only refunded me $40 and left a balance on my bill. But I had already left and didn’t want to turn around. So I wrote a 1-star review Unsatisfied. Then the next day the owner reached out to me saying they wanted to make it right and asked me to email them. I replied and said they need to coach their staff. They said they would be in touch with me after researching a little on their end about what happened.

We’ll see how this turns out.

**4/29/22 !!! UPDATE !!! UPDATE !!! UPDATE !!!

OKAY, SO THE OWNER REACHED OUT TO ME AND MADE IT SQUARE WITH ME…. HE EXPLAINED THAT THEIR SYSTEM WASN’T WORKING AND COULDN’T PROCESS THE WHOLE REFUND…. WHICH MEANS THE MANAGER COULDN’T FULLY PROCESS THE REFUND, THOUGH THIS NEEDS TO BE FIXED IN THE POS SYSTEM I UNDERSTAND THAT IT WASN’T A SLIGHT TOWARDS US IN ANY WAY. THE NIGHT WE ORIGINALLY WENT TO THE FAT SHACK 20 MINUTES BEFORE THEY CLOSED PEOPLE WERE CONSTANTLY COMING IN UP UNTIL THEY WERE CLOSING. SO I CAN SEE THAT THIS RESTAURANT OF A FAVORITE OF THE LOCAL COMMUNITY. WE WILL COME AGAIN AND EXPECT A BETTER EXPERIENCE MAYBE NOT RIGHT BEFORE THEY CLOSE DOWN TO AVOID EXHAUSTED KITCHEN WORKERS WHO JUST MAY MAKE A FEW SMALL MISTAKES LIKE WITH WHAT HAPPENED TO US. ALL IS FORGIVEN AND MADE RIGHT. OWNERS HAVE INTEGRITY…. THE FRIED TWINKIES WERE TO DIE FOR.

Special Note to Owners: Again I wanted to reiterate that I am appreciative of you doing the right thing by taking ownership of my concern and issue I had while dining here. I was impressed, many times as a reviewer our words go unheard, so thank you for that. Thank you for hearing...

The food was good. We tried a wide range of menu items. I really enjoyed the burger, I'm glad I went with the classic (double) instead of the triple.

Next time I'll try my wings dry as there was a bit much sauce but they were still good.

The service was good. I did have to swap out my chair, the table looked clean but the chair had a kid sized greasy handprint.

I'd definitely visit again.

One slight improvement that I'd make is for the wing lovers. That would be to get rid of the current ranch and blue cheese and go with something better. I couldn't ruin my wings with that nonsense. I would never put either of those in my mouth again.

I have to say that I am a bit disappointed with the ambiance. I read a review from a parent that did not like the level and type of music that was being played. They felt it was inappropriate for families with young kids. A manager replied with a statement that they have since changed the atmosphere. I found it to be quiet and a little boring. I would have enjoyed some upbeat and sorta loud music.

I will be back...

My wife and I had lunch there today on the recommendation of our Son. Mom, Dad..."You MUST go to Fat Shack!"

When we walked in, we were warmly greeted by our server, and we placed our order. I know a lot of businesses are understaffed these days, but it took over a half hour to get our food. I'm under the impression there was only one person preparing the food in the back. When we finally got our food it was well presented, and hot. We both ordered the single cheeseburger, fries and shakes

Upon first bite, it was a bit underwhelming, the thin burger patty looked char broiled but was surprisingly bland in taste. It was also a bit dry. The bun looked fresh and firm, the sauce had a tangy flavor that I enjoyed. The tomato and lettuce were on the mushy or overripe side Fries were excellent, and shakes were fantastic. I know Fat Shacks specialty is various sandwiches, next time I want to try the Philly or the Fat Cow. Overall other than the long wait time, and less than flavorful hamburger patty it was a pretty...