Pizza Hut — Restaurant in Eugene

I ordered pizza through Pizza Hut’s website, and indicated I wanted delivery. All payments were through Pizza Hut’s website.

Once delivery was 15 minutes late, I texted the delivery person to see what the challenge was. Pizza Hut had subcontracted DoorDash to deliver the pizza. DoorDash indicated the app was crashing and the delivery would be delayed with no time estimate.

I ended up cancelling the order after 45 minutes of trying to get the pizza to my house, because I had my babysitter just make Mac and cheese so my kids did not get hangry.

Over 45 minutes into trying to resolve the situation with both Pizza Hut and Door Dash, both indicated they could not provide a refund and that the other company was responsible for refund.

After submitting a negative customer service review the next day, management called and offered a refund, but required that I come in store to receive the refund. I do not have a work schedule conducive to me coming by a store for a refund. This was an added layer of inconvenience.

I emailed them to see if I could come by this weekend for refund because I would be in the vicinity. I was told refunds weren’t allowed after 7 days.

I am a working parent with two kids. When I choose pizza delivery, I am paying a premium for convenience (not tastiness of food).

After this experience I am out $40, no pizza, 45 minutes of wasted time on a date night trying to resolve the issue, and about 2 hrs of lost time providing feedback through different venues including this review.

Do not trust this Pizza Hut to take care of you if you choose delivery. I will not be patronizing their...

We ordered a pepperoni pizza, bread sticks, bone-out wings and a personal pizza. Service was slow. We walked in and had to wait 2-3 minuets before one of the 6 staff members came to take our order. The food was hot, what more can you ask for. The food is one thing, but the service is what really got me. They weren't busy and there was staff taking breaks in the work space, watching TV, drinking and eating in the work space. It was frankly gross. I didnt see a single staff member wash their hands between break, taking orders, or making food- and the guy who took our order did all three. We waiting for our food for nearly 30 minuets. I would not recommend this store with a night crew....

I ordered a pizza because it was 50‰ deal. Last thing i remembered about pizza hut, was greasey pizza that they sprayed more grease on. But what the hell when you want comfort food. That's not what I got at all though. I received a crust that was worst than any freezer pizza I have ever tried, barely any sauce or cheese topping. And the pizza was bone cold, even though I was there within 15-20 minutes. I have never not been able to eat a pizza until yesterday. It literally tasted like I was nawing on a cardboard box. My friend said as I ordered, I think pizza hut is going out of business. I am no...