Manager Rodriguez doesn’t respect himself, his employees or his patrons. For unknown reasons, for a mistake on an order by the restaurant, this manager decided to hijack the entire restaurant with his antics yelling “if you didn’t pay for cheese, you are not getting cheese” when the money had nothing to do with the situation. When a customer waits an inordinate length of time in the drive thru and the mistake is on the part of the restaurant and your drive thru line is extending out the parking lot to the road, a quick resolution would have been to add the ordered cheese to the burgers but Manager Rodriguez had other ideas that day - he wanted to make an example of me- that I wasn’t going to get something that they had left off the order whether I had paid for it or not, he wanted to make an example to his employees, to the patrons in the restaurant, waiting for their order, and to me that he is cheap and he values the cost of two pieces of cheese more than the goodwill and the money lost from all of the customers in the drive-through line that I saw leaving. He preferred ill will that day, his ego demanded it by the continual yelling “if you didn’t order cheese you are not getting cheese”. Mr. Rodriguez was so out of hand and so angry, I have never seen such unprofessionalism in my life. Buyer beware at this Burger King. They will make mistakes on your order and they will not make it right. They will yell at you - they will make...
Read moreWow! Talk about a POOR service!
Had to wait 10 minutes to even get our non-takeaway order in .... while having to put up with 'background' music that was more like a head banger concert.
THEN we had to wait 20 more minutes for our order to be handed to us ... all while 15 cars went thru the drive thru, with most coming after us.
Staff w a s working, but rather slowly. Probably based on the female manager who was spending HALF her time complaining about half a dozen different item.
FINALLY got our order only to find that they TOTALLY screwed it up and gave us items we didn't order. Needless to say, we DIDNT renew the order for fear that the place would close before we got it
But all was not lost! While we sat amongst the blaring Muzak, the female manager gointo a major shouting match with one.of the poor souls who was working ... so we at least had entertainment ...
Obviously, W O N 'T be going back there. Pity, used to go there frequently,...
Read moreWent to Exeter Twsp Burger King tonight. All I have to say is never ever again. This location used to be very good well not anymore. The workers don’t care about the customers, can’t get simple orders correct and is just a complete joke. I sat in line for 15 minutes with 1 car ahead of me. There was nobody inside the parking lot was empty. They finally took my order 30 minutes later. I had a very easy order. I asked for a receipt which I didn’t get I also asked for Bar B Q sauce which I didn’t get. I didn’t get straws for my drinks either. I get home food is trash soda is flat fries were not cooked completely and the burgers were not what I ordered. This place needs to be shut down and all the clowns that work there should go join the circus cause that’s how this place is ran like a circus.Please shut this place down before someone gets sick from undercooked food. The owner of this dump should be...
Read more