Jersey Mike's Subs — Restaurant in Fairlawn

I placed an order with the Fairlawn location, having been quite impressed with the service at the Stow location on Graham Road. The order app included a prompt to indicate who each sub was intended for, which seemed logical for easy identification. However, as no names were included, we had to unwrap each sub to determine who it belonged to. Neatly and securely wrapping a sub not only reflects pride in the product but also helps to keep the sandwich intact. The condiments were a bit overdone; the wrapping was dripping with oil etc. Simply put, the subs were messy. Perhaps some additional training could be beneficial. The Stow location has set a high standard, and you might consider reviewing their procedures. I am always happy to commend a well-managed establishment, but in this instance, I can only offer suggestions for improvement. Given the current prices, we hope for the best in all aspects of the product. Please prepare the sandwiches with the care of an artist. We would appreciate it. I cannot recommend this location until...

Had lunch at the recently opened store in Fairlawn. It's bright and clean. Went to the rr to wash my hands and it passed my inspection. Checked out the menu even though I knew I wanted the Italian sub. The head sandwich maker greeted me enthusiastically and proceeded to slice the meats and cheeses which he placed on a roll. Moving along the line, other sandwich artists asked what i wanted on my sub. The lettuce was shredded, the tomatoes were good. I added a couple of other things, paid my bill, sat down and enjoyed my sandwich. I was surprised how many old people...myself included...were there. If I were to change anything, I would prefer a more substantial bread. Overall a good experience. Fair warning. If you're trying to head east from the parking lot it can be a real challenge. I turned west and went around...

I saw they opened a new store so I placed an online order. The folks inside were friendly, my order was ready when I arrived, and the restaurant was very clean.

Unfortunately they gave me the wrong bread and put hardly any sauce on the sandwich. It ended up being really dry, which is rough for a cheesesteak.

I'm holding out hope that this is just because the restaurant is new and that it gets...