Fritz's Bakery — Restaurant in Falls Township

I have been going here for 6 years with no issues. However, my friend and I decided to try something different so we got the butter cake. However, it is not cake, it's a disgusting sugary gloppy mess! They didn't tell us it was sugar pudding texture. It is 100% pure sugar and gross. We couldn't eat it. I called and spoke to Chloe, and she wouldn't issue a refund. She stated that it's consistent with the quality of how they make butter cake and that's what customers like. Chloe is clueless and shouldn't be working there. Also, she lied and said it's a popular item, but every time I go there, it doesn't sell and there is plenty on display! She is the reason I will no longer be coming here. I warned her that I would not go there and she simply said "sorry you feel that way". This is unacceptable. I hope the owners fire her. She's probably the one that came up with the awful recipe! The only thing more disgusting that the butter cake is her thoughtlessness. This business doesn't stand by their product or customer satisfaction. She offered to do an exchange, however after sampling that nasty butter cake, we didn't want more sugary items. We wanted a refund for the butter cake period. I don't understand how this business doesn't put customers first. Chloe said that if she gave a refund to me, she would have to do it for everyone that didn't like the product and that was unfair. No, Chloe, what's unfair is that you won't refund money for a product that wasn't good. I'm going to file a complaint with the BBB. It's too bad, the owners should realize that Chloe is just as awful as that butter cake. It's not the money, it's the principle. Also if there are too many customer that ask for a refund, there are bigger issues, Chloe. So, take the paycheck you get (and the money we paid for the cake) and buy...

Fresh baked items are great like the raisin buns, butter cake, muffins, and brownies.

Cookies in the counter are not baked by the bakery which is pretty disappointing.

Cakes are a little overpriced and custom cakes are way over priced. A Stocks cake in Philadelphia is $58 for 50 people, a Fritz's pound cake for 50-60 is $80. Big difference! Shop around!

I also went in to order a unicorn cake once and was told the price would be over $70 for a two tier cake. I said I didn't need a two-tier cake and it was only a small party (leas than 10 people). The man waiting on me huffed and puffed claiming the cake wouldn't look "right" if it was only one tier. He was pretty rude. Weeks later I saw 5+ pictures of other one tier unicorn cakes on their Facebook page. This made my experience worse as the man was rude and obviously trying to upsell me on a cake that was too big and not fit for my occasion.

On another occasion the person helping me with a custom cake was trying to charge me to have basic icing flowers added to the cake. Lucky for me her coworker stepped in and told her flowers are free.

The bakery definitely needs to work on finding what is appropriate for the customer and not selling $80 cakes anytime they...

I grew up in the 60s & 70s having their doughnuts, cookies and sticky buns when they were just a corner bakery in old Croydon on 3rd ave and state rd. We would visit my grandparents on Sundays and stop here for their baked goods, it was always a cherished treat. Like everything from the days of our youth, when you don't have it for a while and then you finally do again, it brings back memories of those carefree days; but sometimes there seems to be a little something missing. That's the only reason it's 4 stars in my review, don't know if they changed their recipes or my tastes were what changed; but one thing I am sure that changed is the suppliers and possibly the manufacturer of the ingredients used and that is probably why it has a different taste. Whatever the reason, they're still one of the better bakeries in the area and I will still enjoy the memories when I have one of their doughnuts or...