McDonald's — Restaurant in Farmington

Two stars ONLY because the playland is nice and I feel like my child is relatively safe in there.

They have friendly staff but they aren't very helpful. They also aren't very knowledgeable and seem to be confused always. The manager that was there (a female, not sure if it's the same one) was snarky and rude to me when I called in about an issue.

The restaurant is clean ONLY if you go early morning on a Sunday or a weekday. Any other day it's pretty gross. Around 12pm is THE WORST. It's always so gross my shoes stick to the floor, the soda machine is out of order, the ketchup is gone, the food takes over 30 mins and then comes out cold or wrong. They need to have better staff/scheduling because they clearly need more people on Saturdays and other peak hours.

Drive through always takes forever. I waited 25 mins in the drive through last week to get some hash browns and a drink (which was suppose to be a medium for the game piece but they gave me a large despite my request for a medium). Mobile order then curbside deliver is a joke I placed my order and pulled up about 5 mins after. I sat there for 30 mins until they came and said "sorry we were just really busy." Then schedule more people..

I have had to call the manager twice since this restaurant opened. The first call was regarding the time I went there around 1AM when they were "open" and all the lights were on, there were employees inside. I sat at the speaker for 5 minutes then decided to pull to the first window. No one was there so I went to the next window where two employees were joking and talking (loudly). The window was closed and I could hear them. I sat there for maybe 1-2 minutes and the female employee looked at me and then walked off. I finally left then called the store and asked if they were still open, the lady on the phone said yes, why? I asked for the manager find out that's who I'm speaking too. She said it must have been her because she was the only female working. But she 'didn't see a car, but I could come back.' It was in a very defensive tone also. Real Nice. Then a few days ago I went with my son for the deal of B1G1 for a penny on the Egg Mcmuffins. I got to the drive up and showed my coupon but the app has no way to pull a QR or code on it. The employee said Oh well there is nothing I can do without the code to scan. (He also acted put out that I asked for help which was really aggravating). This particular order took over 15 mins in the drive up waiting. Yet again I decided to go back... this time I used the deal BOGO Large FF for "Potato Day" as the app. said. I thought WAHOO! 4 more prize pieces. Plus, no where on the terms and conditions says that deals will not include pieces. Neither order of FFs had game pieces on them. The one I paid full price on should have had them at least. Even the Terms & rules for the game say that if they run out of packages with pieces they WILL substitute other packages or cards with pieces.

I went to a different location for my brother and told them what happened. They said that's ridiculous and put a few empty hashbrown wrappers in my bag. They even said they'd completely honor the Mcmuffin coupon also if I want to go back to that location. The manager at this other location did what a manager should do and the employee who called her over did the same. I wish this Farmington location would get a clue. My son loves the playland...

I don’t even know where to start, honestly. My son and I were tired from a very long day of school, work, and finally attending a beautiful wedding over an hour from where we live. This location was the half way point for us between that wedding and home. We decided to do the drive thru. MISTAKE. We waited over twenty five minutes to even get to the speaker, and I would have left, but I was boxed in. When the cars finally moved enough for me to get to the speaker, there was silence. No one taking our order. An order I no longer really wanted, but felt obligated to order at this point, due to the wait. Finally a voice came over the speaker, and it was so faint that I could barely tell if it was my speaker or the neighboring one. The neighboring speaker had a car who had started yelling an annoyed “hellooooooooo” into it, so I assumed it was that one. It wasn’t, the voice came back onto my speaker faintly asking what I wanted, I ordered for my son and myself and moved forward. We approached the pay window, and no one was there to take our payment. But, I did witness a manager walking around on his phone. Possibly trying to fix a problem, I don’t know. I’m trying to give him the benefit of the doubt. But he definitely wasn’t helping his staff, I found that out when I finally got the window. A young girl was stationed at that window and she was BAWLING. Like, muting her mic to cry and say “I can’t take this anymore” she would then apologize to me and go on crying some more. Take an order, mute her mic, cry, and repeat. I told her to take some deep breaths and realize this is just food. It’s ok. But she needs to pull it together. No staff offered to relieve her or help her. The manager is nowhere. I want to assume he was fixing some internal problem, but how would we know? We were never told why we waited 45 minutes for 2 cheeseburgers, 6 chicken nuggets, and two drinks. Mistakes and emergencies happen, but in those instances, good customer service is explaining the situation to your guests and apologizing. Keeping the customer in the loop. I can spend my money anywhere. I chose here out of what I considered convenience and I regret it. The girl was clearly distressed and that needs to be taken into heavy consideration. I paid for my food and left, but I felt that it needed to be said that something bad was happening at this location and I hope they figured it out. But customers should never...

McDonald's may not be a name associated with any semblance of quality customer service, but you will find the worst service of all at this location. I was robbed and refused service.

I placed an order on the McDonald's app, and when I went to pick it up I was told, "We did not receive your order. You must cancel." Despite showing the receipt to the employee, and confirming that it was both placed at the correct location and that the charge had correctly gone through, I was told to cancel the order and leave. I was not even given an opportunity to place the order again in-person. Attempting to cancel the order on the app gave the message, "Your order is currently in progress, and cannot be cancelled." When I showed this to the employee he shrugged it off and walked away.

The app does not offer any sort of support for situations like this, so I emailed corporate to attempt to get my money back for my unfulfilled order. The response stated that only the location that the order was placed at could offer a refund. I then attempted to call this location multiple times, and never received an answer. I've left voicemails asking for a call back multiple times and never received one.

Finally, corporate was able to forward my original email to the customer service manager at this location, and the response I received was as follows: "Our mission is to make delicious feel-good moments easy for everyone. My team works hard to deliver fast, friendly, and accurate service to guarantee that each visit you make is a pleasant one. However, by the sounds of your recent experience, it appears as though we did not deliver on this promise to you, and I have shared your experience with my restaurant team and the Area Supervisor. Please be assured that your complaint serves as a valuable reminder that our customers are our priority."

Nothing about a refund. Nothing about next steps. No response when I emailed back asking for my money back.

I have contacted my credit card company to dispute the charge, but this process will take weeks, and is not guaranteed to have a positive outcome. Avoid dealing this huge headache by simply going to a different location. Or better yet, eating somewhere...