Kobe Hibachi Grill & Sushi — Restaurant in Fayetteville

I would give the fish a couple more stars but the wait staff and skill of chefs killed it. We eat at sushi restaurants all over the country and especially like the Kobe in Little Rock. We have eaten at chain places like this as well as individually owned restaurants. Usually my wife and I spend somewhere between 1 and 2 hundred on dinner when sushi is good. Having previously eaten at the Little Rock location, I went a little overboard with order just to try a couple new rolls. We generally eat nigiri. I also make sushi, all types. So when I go to a place that has an interesting sounding roll, I like to give it a taste. One roll was a lobster tail, the other was the pink panther. The unfortunate ingredient in most of their rolls at this location is cream cheese. Dont think Ive ever seen it used on a roll in Japan. In these two cases it was over powering the taste. We ordered eel, salmon, yellowtail, plus the rolls and drinks. Lets start with the nigiri. The goal with nigiri is to be able to eat it in one bite. Forget that. The fish was far too long and too thick. The rice ball, besides falling apart was also almost twice the "usual" size. And there is a usual size. We do indeed order a lot of sushi for one meal and this was no exception. The waiter turned and walked away and I had to call him back to tell him we werent done yet. The pink panther came first and it had possibilities but the cream cheese ruined it. Next was supposed to be the lobster tail but instead we were served crab stick roll. The two cheapest ingredients used to fill up a roll is cream cheese and fake crab meat, I would never order that. I talked to sushi chef and he said he would fix it. Then the waiter came over and took his note pad out and began to argue with me saying I did order it. WOW SERIOUSLY? This has never happened that I can remember anywhere. He even went over to the manager and pled his case loud enough we could hear. Pathetic. Anyhow they made a lobster tail roll and served it. Unfortunately it was way over fried and very tough. I could have sent some of this back but did not other than the wrong roll we received. I paid the 180$ bill. Very sad. Wont eat...

I ordered delivery through Uber eats. I ordered orange chicken. I come from the Northeast. I’ve eaten orange chicken and sweet-and-sour chicken and shrimp for 60 years. This chicken was in cubes. White meat chicken doesn’t grow in cubes. It did not have much of a crust, and it did not have much of taste. It was very salty. The noodles were very salty. The salad was wilted. It came with no utensils and no napkin. I called them and they said that I ordered it through Uber eats and Uber eats had specified no utensils, and no napkin. Whoever decided to make utensils and napkins a decision has a neurosis that only five psychiatrist could deal with. I called the restaurant and told them and they asked me what I wanted them to do about it. I said well the first thing that comes to my mind is they could send me the utensils and the napkin and they suggested that I go down to the lobby of the hotel and try to rustle some up down there. I have no idea what passes for high quality food in Arkansas. If you’re from Arkansas, maybe this works for you. Doesn’t work for me. It was $45 all in. This food is not as good as the food you get in a food court in a mall.

I have no idea what the glowing reviews are all about. I assume they’re locals.

I left instructions with Uber to leave the food at my door. They ignored that instruction and called me from the lobby. They then brought it to the door. I think I paid a tip twice because I think when you order Uber eats there is a service charge there and then they ask you for a tip. Ever since the pandemic, where ever you go and you use a credit card machine they ask you for a tip. A tip used to be for waiters and waitresses that served you at a table. Now we are subsidizing the employers. Pretty soon a car salesman is going...

I wouldn’t even give them one star if I didn’t have to. Horrible customer service, they ruined our entire night.

We placed a pickup order through Uber Eats (I had a coupon) and my husband went to pick it up, a twenty minute drive. When he arrived they handed him one bag and told him that was the entire order. Once he got home and we opened the bag, we realized more than half of our order was missing. The food we did get (a sushi roll and miso soup) was cold and not very good. So I called the restaurant and explained what happened. The girl on the phone told me she had the rest of our order there and put me through to a manager. I explained that we were already put out nearly an hour and a half of our night (which was our first kid-free night in a while) and could they issue us a refund. I was told no, that since the order was placed through UberEats I would need to contact them. Which I did, and was denied any compensation by them as well.

So my husband drove another 45 minute round trip to pick up the rest of our food, which was still sitting on the bench by the host’s stand, not under a heat lamp or anything. While there he asked if they could just give us a gift certificate, or a free appetizer or something to repay for and was told there was “nothing they could do.” Of course, once my husband got back home with the rest of the food it was ice cold.

I understand mistakes happen. They absolutely would have kept us as customers if they had a) put our food under a lamp, or remade the food, and/or b) given us a free meal, appetizer, dessert, etc. to make up for ruining our dinner plans. But we won’t...