McDonald's — Restaurant in Fayetteville

Sharon Mathews Your review will be posted publicly on the web. Learn more

Dec 21, 2018 Me, My daughter, and a Healthcare worker stopped in there for lunch.. it was right at 1:15 pm. My daughter is legally blind, but she helped get my wheel chair off the back of my car. She began to walk , and got to the curbing and tripped. The curb is not marked, and it blended in with the cement. She went down, and I told her to just sit for a min. Let her get herself settled. A kind lady went in to get the manager, and it took her 4-5 mins to walk out there. By this time Heathers left shoulder and left wrist is hurting badly. She had tired to catch herself from the fall. As she was getting up she realized her left knee was painful. My main concern was due to the fact she has had 32 brain surgeries, one which was Chiari Decompression, is hydrocephlic and is legally blind. We were warned even a slight whip lash, or injury could cause major injuries, and even has caused death from small accidents. Ms Kim (she refused to give me her name, or the address of the facility) reluctantly took an accident report. She had Heather sign it, as I wasn't present at the moment, but I wanted to see what she wrote. She told me when I asked her for a copy of the report that it is against McDonalds rules not to give out a copy. Fine I wanted to see what she had written. She was being very cold, and not a whisper of sympathy....(the customers who saw this commented to me about that).. As we were getting ready to leave two women came up to me and said they had fallen at the same curbing. I pointed out to Ms.Kim that the curb is marked from the back of the building to the door, but from the door to the front of the store, it is not. She said she had it painted and that is all that was required. That is stange to me, as common sense would dictate that if others had hurt themselves, then putting a yellow marking on the curb would not be much of a decision. Before we felt our health care worker walked to the counter and saw Ms. Kim and other employees laughing at Heathers fall and injuries. I am so glad I did not see or hear that because I would have been over that counter in a split second, even with me being in an elec. wheel chair and having Multiple Sclerosis fof 41 years. When I was told about it I realized I probably would to have put up bail that day. No one has the right to disrespect a Disabled, Handicapped individual. This is a black eye on Mc Donalds. I was told some one would contact us ...knowing the holidays are here I don't expect a call...

This review comes from a former shift manager for the franchise 5 years ago. As I entered the lot, I noticed it was packed, but to be fair, it was lunch peak. I got inside, and immediately noticed both the drive thru and front counter runner screens had a full 8 on them, as well as kitchen main side, with second side not in use. I knew it was gonna take awhile, but was okay for now. I placed my order at the kiosk with no issue, as there was a line for counter. As I watched while waiting, I noticed more things. With over 10 people on shift, the second side should've been being used. There was confusion in the drive thru with a few things. I like that the runner generally stayed on screen, not pre-bumping everything, good job there for sure. After 17 minutes equating to 1020 seconds, my order is bumped and the number is called, time to eat. All my food was accurate, and based on quality, I'll say they didn't exceed the timers, so that's another thumbs up, though the fries did border it. The lobby cleanliness was acceptable, bathroom was good and smelled good too, but the beverage section needed attention, with trash and droplets everywhere. The sweet tea ran out during my visit. The unsweetened tea had no date stickers for the liner nor the tea, a health code violation. Another couple more things to note. The order screens did improve, but only a little. The digital menu screen inside was all out of service. The drive thru runner screen (didn't look at window) went down twice, full reboot. Those need to be fixed urgently. As I left, there were over 10 cars in the drive thru waiting to order, also with full drive thru screen. I did notice parking cars was being utilized, so that's good. This review is being cross-posted on Facebook and Google and...

I've been to this McDonald's multiple times with minor issues that weren't too big of a deal to me before but this last time was bad. Its 4pm, I just worked for 12 straight hours, trying to get fast easy food on my way home. My roommate/coworker and I decided this would be a good option and she mentions a spicy chicken deluxe sandwich sounding good so I decide to get the classic chicken deluxe sandwich. We get the meals, medium fries but large mcfrappes.

The one who took our order was nice, got everything right on screen. They didn't give us our receipt which was weird but not a big deal. The man at the second window, was rude. He was very curt and a bit dismissive. We asked for one thing of buffalo sauce and he sighed like he was annoyed and said, "that'll be 32 cents." and then looked impatient with us while we counted out some change for a single sauce packet. I don't mind paying for it if that's a thing they charge for (though, I thought they only charged for extra sauces? not one single sauce?) but he didn't have to be rude about it.

Additionally, out order was wrong. The drinks they gave us were mediums, not large. But since he handed it to us and then basically dismissed us and closed the window, we didn't bother. We also didn't have the receipt. But what really annoyed me about this trip was the way both sandwiches were marked as regular chicken sandwich deluxe, no spicy one. So my roommate accepted it and ate one of the sandwiches while I was doing something and then I took one bite of my sandwich, finally ready to eat, and it was spicy, just mislabeled. Appetite ruined, I couldn't eat the sandwich. I just ate my fries and had to throw the rest away. I hate wasting food and I hate writing bad reviews, but this was honestly...