Subway — Restaurant in Fayetteville

There is an elderly lady who always opens on Saturdays and does not know how to work with customer service and does cross-contamination. I went 3 weeks ago for my order that I had made online and she changed my bread to a spicy one just because she got confused. When I go to my car to eat I realize taking a bite of the sandwich that it was spicy and I proceed to go to her because I suffer from gastritis and I can't eat spicy. To which she replies that I only had that bread and the white bread that I could change to white bread and I kindly tell her that it was fine since I just wanted my order and leave. She proceeds to remove the meat already bitten from the spicy bread and put it on the other bread. When I see her I'm silly because that's cross-contamination where I had bitten that bread and she put it where there were other orders and also put it to heat with other sandwiches. I left and I was totally disappointed. Today my husband He makes an order online and I tell him that I have a free cookie for my birthday that I'm going to order. He tells her and she says that nothing has come to her. Next to the cookie I ordered a pizza and she says she can't give us the cookie. We show her receipt and everything and she who can't give us the cookie and doesn't give us reasons or anything and she didn't have them either because they had cookies available. It makes my husband's time waste like 25 minutes and she just said that she couldn't give us the cookie that we could already go very rude. If you work for customer service You have to be nice and explain why you couldn't give us the cookie since it's because you don't feel like it or because you can't. But don't be rude to the people who pay your salary because we as customers are going to spend our money so that they can pay you. If we don't go, they close the store and you'll be out of work. Last time I visit that place. A...

Extremely disappointed, arrived at the store, showed the woman our coupons that we had received in the mail for two sandwiches with drinks for free before making our sandwiches. She acknowledged the coupons said no problem and proceeded to ask us what our sandwiches we’re going to be. The sandwich making took 10 minutes because she stated that they were very busy prior to her arrival and she needed to keep running for ingredients that had run out of prior. No problem, understandable. Then, we wanted one of the sandwiches to be toasted and the employee turned around dropped the sandwich tray on the ground, floundered for a little bit looking for a new one and then proceeded to use the one she dropped on the ground to toast the sandwich. The biggest the problem lies in the end when we began checking out with our coupons and we were told that the coupons were not something the manager had ever seen before. She proceeded to call somebody else to discuss this matter as we stood and waited for another 20 minutes. She discussed with us and the other person on the phone that the coupons were for corporate and they were not. How are we supposed to know who is corporate and who is not? She was unable to answer that question. In the end they ended up not excepting the coupons and we walked out without our sandwiches. Not only did they end up wasting both sandwiches that day but they lost two customers for good. Don’t send us coupons in the mail that you were...

That was rough, the employee didn’t know what they were doing. I couldn’t hear anything they were saying. The work station was a mess, they kept skipping people in the line. I had said I wanted just my meat heated and they clearly didn’t know how to do that. Then they tried to put the cheese in the meat to hear it, and I said for a 5th time just the meat heated. When it came to put the toppings on… they would put so little amount on. And when asked for more they would put the tiniest amount on. Then I asked for a sauce. The sauce was clearly empty and instead on going in the back and getting more or asking someone where it would be they looked at me like “what do you want me to do” when I asked for more they shook the bottle squeezed it and nothing came out and they set it down and moved on. Now I can understand a new employee and not knowing their way around. That’s completely understandable and no issue with that. Where the issue comes if you know they are new someone needs to be guiding them as a trainer. Not letting them loose and clearly struggling. It’s not fair to the customer or...