Jimmy John's — Restaurant in Fitchburg

Update as I just ordered again and should have listened to my past review. I ordred a sub for delivery and added vito meat at extra cost (plus other adjustments to the sub). My order was delivered a little later than expected, but the real issue is that the order was incorrect. Some of my additions and subtractions were not done, and the main issue is the vito meat was not added even though I paid for it. I called to see how it could be resolved because I was unable to find a way to mark the order as incorrect in your app. When I called the store associate who answered didn't admit to the error and repeatedly told me that it must have come from a different store, despite me tapping the phone number on my order in the app, the order in the app and on the receipt attached to my food saying Jimmy Johns #1683, 6231 McKee Rd., 608-275-7722. I then asked to speak to a manager and the store associate told me the manager was in the bathroom and they didn't "know that the manager would even be able to do anything." I insisted on speaking with the manager to find some sort of resolution and they told me that the would put me on hold and have the manager answer when he was out of the bathroom, and then I was hung up on. So, I drove to the store for resolution. I didn't see a manger, I don't know if the person who was at the front was the person I spoke with on the phone or not, but they acted like they had no idea and offered to remake the sandwich for me.

Even though I ended up getting the vito meat I paid for, I had to drive over myself to get it, which defeats the purpose of ordering delivery and paying a delivery fee, plus the tip for the driver, and the time spent waiting for my food was ultimately wasted because I had to go to the store anyway. The app should have a way to mark issues with order and a way to remediate them or offer some compensation. The staff also shouldn't hang up on customers.

Previous review: I will not be ordering from this JJs again. The delivery service is horrible. I had to cancel my order tonight after waiting almost an hour for my food. I finally called the store and was told that they only had one driver and he was new and they didn't know when he would be back at the store to pick up my food for delivery and that it could be another 20 minutes at least.

I have had to call and inquire about my food almost every time I've ordered because I've always had to wait more than 30 min. for my food.

I understand that things happen sometimes, but they should not always be late and if it will be more than 15 min. for the food to be delivered then they should call the customers to...

The “manager” working on 9-28-25 needs a lesson in customer service. Ordered for delivery and did not receive my order so I called to inquire, to which the employee claimed their driver just returned from. The employee asked me to check outside for the order while I was on the phone , which I checked again and no order was there. Employee was obviously annoyed so put me on hold to figure it out. Sat on hold for a while before employee came back on and said “i don’t know they just delivered it and I don’t have another driver, my driver is done for the day”. Okay so then what? “ I will have to cancel this order” so I replied okay thanks! And the employee hung up on me. I called back to inquire what was next since they hung up on me and so I asked if I will receive a refund. I also asked to speak to a manager since they hung up the phone on me - to which the employee claimed they were the manager. They said they can’t give a refund and will have to submit to payroll and it will be a few days. Never once did they apologize or offer any sort of solution and every reply this person acted annoyed to be dealing with it. Trust me I was annoyed too. This manager should not be a manager - so...

Okay I love Jimmy Johns and am sad to say this but this location is terrible. I'd rate it a zero if I had too because more than half of my experiences, my order hasn't even showed up! First experience, I ordered online, waited AN HOUR, called and the guy said my order was on the way, took ANOTHER HOUR, finally got my sandwich, wrong sandwich but whatever, I ate it. Second time, same exact thing happened but when I called, said they "never received my order until now, they looked and a bunch of orders just came through". Thought they'd at least offer a discount or something, nothing. After getting transferred to the manager, who was very unprofessional, got pissed so I just made them cancel my order. Third time, just now, I called this time thinking it'd be better and to give them another chance, said I was ordering for delivery with cash, the guy took my order and said "see you soon". Never asked for a name, number, OR ADDRESS! Needless to say, my order...