Crumbl — Restaurant in Florence

I don’t leave reviews often but this needed to be said in order to save someone the headache that are these employees. Honestly the worst Crumbl I’ve been to. We don’t live close to one so it was an hour to get to this one.

When we first walked in we were asked if we were another customer to pick up. We said no, we then stood by the front desk for a good 5 minutes and not one person out of the 3 workers acknowledged that we were there. We had to ask if we could place an order at the front because Crumbl is one of the few businesses in the area that honors a military discount. We asked twice and the girl in the back didn’t even acknowledge we said anything just kept mixing icing. Then the girl who finally came to the front turned the order tablet towards us to put in our own order. So because of the lack of acknowledgment and customer service I mean not even bare minimum of being friendly, we didn’t tip.

Upon receiving the cookies, the minis were fine, but the employee asked if cookies were okay and I couldn’t even get out no before they closed the box and handed them to me and started walking off. I had to speak up a second time to point out that the cookie didn’t look anything like the cookie at the front or on the image on the menu or that I’ve gotten before. It had the smallest amount of main icing I have seen on an iced cookie from here. The tiniest crumbs of snickers they could find and there was no chocolate drizzle, when I mentioned the icing they just took it back and drizzled chocolate over it and didn’t fix the top at all. At this point asking for them to fix it seemed pointless because they weren’t hearing anything we were saying other than the chocolate drizzle. It’s a bit much for a $4.29 cookie and on top of the icing issue the cookie is a bit crunchy almost burnt.

I truly did not think it was loud enough in there for 3 different employees to not hear us on 3 different occasions. If you’re in the area and get excited to see this Crumbl, just go to Dairy Queen, you’ll probably get better customer service and get what...

Crumbl is like that friend who’s extra all the time — huge, flashy, fun, and maybe a little too much sometimes. Their cookies are massive (almost the size of your face), served warm or chilled depending on the flavor, and they change the menu every week to keep things spicy.

The good: • Texture: Usually super soft and gooey, almost like cookie dough but in a good way. • Flavors: Wildly creative — they’ll throw a whole pie, a cheesecake, or a full breakfast into a cookie somehow. • Presentation: They look beautiful, almost too pretty to eat (keyword: almost).

The meh: • Sweetness: They’re SWEET. Like, “I-need-a-glass-of-water-right-now” sweet. Some flavors feel like pure frosting with a cookie attached. • Consistency: Depends a lot on the store location and the day — sometimes you get a perfect cookie, sometimes you get an underbaked mess. • Price: Expensive for a cookie (but you’re kinda paying for the experience and the box too).

Overall vibe: Crumbl isn’t trying to give you a humble homemade chocolate chip cookie. They’re trying to flex and dazzle you with crazy flavors. It’s more about the event — sharing the box with friends, trying new things — than about having the “best” cookie ever.

Final Score: 8.3/10 When it’s good, it’s a wild ride. When it’s bad, it’s just...

I don't get out too much for cookies on account of my knees but yesterday my daughter Heidi told me me she would reward me for not forgetting the date my grandson's legs were crushed in an industrial accident, so we went out to try this place. Heidi made me stand in a long line and while we were waiting everyone seemed nice and excited about eating sweets but I could see the stink of failure behind their eyes. When we got inside they were serving some cookies but low and behold I couldn't believe my eyes they were also serving french toast. Heidi said they were cookies but I know what a cookie is since I lived through the war and this was french toast just the way we used to make it back in 49. It had a slightly musty smell and felt good on my gums.

Also you have to order your cookies at some kind of computer screen and then they announce your name to the whole restaurant. I think that is very nice and makes you feel special. When I was in there there was a man called "Faunus, God of the nymphs" and he seemed very excited about his cookies. Everyone clapped when...