Chick-fil-A — Restaurant in Florida

I love CFA... I love THIS CFA... or at least I did before the remodel. I have been 4 times since they have re-opened, and each time the experience was enough to make me not want to return. However, I love this CFA so much that I have kept trying. Here are just a few of the issues that have arisen due to the new remodel. 1) The elimination of the 2nd entrance has funneled ALL traffic through one small, high-traffic space. You now have 1 spot where every car comes in and leaves. This creates a major traffic jam on the road because people cannot get in and out of your parking lot in a timely manner. I have had to sit on the road for up to 5 minutes just to try to get in your parking lot. I have watched numerous people turn around and leave because it was too difficult or time consuming to even get in the parking lot. Another problem this has created is a traffic jam when you go to leave. Because the one entrance/exit is also right at a pedestrian crossing this creates chaos and is dangerous. 2) An issue that could have been fixed with this remodel was having a designated space for people that place mobile orders. Every time I pull in and tell the worker that I have a mobile order, they are always thanking me for doing so and saying they wished more people would. However, there is zero benefit to placing a mobile order because we are stuck in the same exact situation as everyone else that didn't place a mobile order. I have to wait in the same line, for the same amount of time as if I had just ordered at the drive thru like everyone else. Also, since the remodel, the mobile ordering capabilities have been turned off occasionally (according to an employee), and tonight my order couldn't be processed online. So, 2 of my last 4 mobile orders haven't worked. 3) I like the idea of opening up the window to a door, and I also like the idea of 2 lanes having food delivered at the same time; however, this creates another issue. On Saturday morning, I ordered breakfast and had an 8 minute wait at the window. I was the first in line and the 4-5 cars behind me all had their food but they couldn't leave. Before the remodel, I would have been directed to a parking space, but those are gone now. So, not only did I have to wait (I don't mind that at all), but I was causing other people to not be able to leave for almost 10 minutes after they had received their food. Tonight, I received my food when I was 4 cars back from the front of the line, and there is no way to leave. Once I got past the delivery door, I got caught in the exit traffic jam. 4) Lastly, I also am a bit frustrated with the fact that once you enter the drive-thru line, you CANNOT get out for any reason. Even if you had an emergency, or your car started having trouble, you are stuck. There is nowhere to go. Due to the issues we were having tonight, I would have left before I even got to an employee, but I was stuck and couldn't leave. Chick-Fil-A, we love you, but this new parking lot/traffic pattern is making us think that it's just easier to go somewhere else. Also, this is just a review of the drive thru. I haven't even thought about attempting to park and go inside because of the nightmare of the parking lot. I am sure the remodel inside is lovely, but I just don't know that I will...

My husband took me to Chick-fil-A for dinner since I'd never had it before. We went inside to eat in the lobby. It was surprisingly clean (a very pleasant surprise) for as busy as I know this place gets every day. There are a LOT of tables & booths set up inside but, thankfully, they're just far enough apart you don't feel like the ppl behind you are breathing down your neck or worry that you'll bump into the ppl next to you sitting down or getting up from your table. The decor was simply done giving the place that nice neighborly feel (not too fancy, nor too plain), like Everyone's welcome. The young man that took our order was pleasant. Very polite, quick & efficient at taking our order correctly, & knowledgeable about the menu. All the employees were clean, well groomed, & nicely dressed in their uniforms (Idk about you but all those things matter to me when it comes to ppl who handle my food...) My husband & I both ordered regular chicken sandwich meals. The waffle fries were good, salted just the right amount & not over or under cooked. And they didn't have that greasiness you get with fries from many other places, that was nice. Idk if they offer free refills or not but they don't have a drink station or front door customer use so, if they do offer free refills, you have to go back up to the counter to ask for it. Idk how much of a hassle that would be during their busy times, IF they even offer free refills. Anyway, the chicken sandwich we had was fried, not grilled, but it wasn't saturated with grease either, which I was very glad about. The chicken had a really good taste. Something else I liked a lot is that it comes with pickles on it & I've always enjoyed the taste when they put those good pickles on chicken sandwiches. There's no condiments that come on it but you can, of course, ask for it if you'd like (I went without condiments). The ONLY thing I would change about the chicken sandwich is the bun. They use a regular hamburger bun; which doesn't make like, a huge difference in the taste, but I felt that chicken that good would have tasted amazing on one of those potato buns (or I think they're called potato rolls actually). To me, it seemed like putting that yummy piece of chicken that was seasoned & cooked to perfection like that, on a regular plain ol' hamburger bun takes just a bit away from the premium deliciousness it would be with a potato roll or even just an onion bun or something like that. Pretty much anything other than the regular bun, lol. The price we paid for both meals wasn't too bad either, $19 something. Which is the same price we pay at Taco Bell for one 3 taco meal & one chalupa so, Idk about everything they have on the menu but judging by what we paid for 2 whole meals here, I'd say Chick-fil-A seems to have fair, comparable prices. Anyways, to sum it all up (& bun aside) the meal was still pretty darn delicious, eating inside the restaurant was very nice with the over all pleasant atmosphere, & the employees were friendly & efficient with a professional air to them. I definitely enjoyed it & will be a repeat customer. 2 Thumbs Up...

Always good hot and fresh. Now after all that send me wonder what happened to the star for atmosphere well that becomes attitude of employee everything can be going exactly how you want it drive these busy but moving right along and is an X fast food restaurant manager of over 18 years I commend the people that work that drive through line cuz that is monotonous and crazy but can be so much fun. Now order taker superb and I love the the sweaters that they were wearing they looked very professional a little warm but professional when I asked a question she immediately answered it and I was very happy that I didn't get the side eye that I get it most restaurants the only problem came was when I was standing with other patrons waiting on my order to be filled when a lady walked up and alerted the manager to the fact that the one gentleman who was back there touching food and begging food and putting food on the tray had just been in the lobby taking trash out of the trash bins and then through the trash out and proceeded to go behind the front line without ever washing his hands red flags fall just disgusting usually I catch that I was amazed that it was somebody else but it's a good deed I was impressed that the manager quietly professionally took the young man to the side we could still see him but the lobby couldn't and let him know that he had totally forgotten to wash his hands he quickly pointed out the two trays of food and the one bag which happened in mine sitting on the counter was what he had touched he immediately went over to the sink washed his hands and then they both retrieved the food and everything was remade I was completely impressed at the professional manner that the manager took that night and I appreciate her very much as did the lady who caught the little problem handwashing seems to be something that most young kids just don't quite seem to understand yes it's important to wash your hands when you're touching trash so that's the only reason for a bad start other than that this restaurant seldom fails to exceed expectations people can have a bad day but my gratitude goes to the customer for her discreetness and the manager for handling the situation extremely well without embarrassing this young man anymore hats off...