Dunkin' — Restaurant in Florida

Remember that one time I ordered 3 simple items on the Dunkin menu, and all 3 were prepared incorrectly?

Look, I know it may seem like a “first-world problem”, but at this point, I can’t NOT write a review. It’s my duty to warn others of the lack of training/caring about simple customer service.

While my expectations are never all that high, it’s to be expected from a place that gets 16% positive ratings. And I hope this review either brings it down lower, or catches the eye of someone who cares about the Dunkin’ reputation.

To other customers: Please don’t go here… it’s like no one bothers to try, or no one reads the order details. Q. Was it a one-time thing? A. No. This specific order was simple and was ordered on the mobile app. Like all orders, it was able to be completed correctly, and yet, when there was no one behind me as I pull through the drive thru, the simplest of Dunkin’ employee daily tasks, (to fulfill an order correctly), couldn’t be completed.

I wasn’t in a rush, I wasn’t in a hurry, and all-in-all the exchange was very pleasant. It’s just too bad everyone there wants to either quit, quiet quit, and/or doesn’t care about customer service at all. And I’m not the only one. I hear stories every day about this location. And now it makes sense why they have 16% positive ratings… silly me for going to this location just because it was closest. I know better. I’ve learned my lesson, Dunkin’. Why do something correctly when you can get 100% of the order wrong. 😑 If every business did things the way Dunkin’ did, there wouldn’t be any business. This review is to showcase the consistent sub-par standards of service from Dunkin’.

To everyone: Please don’t waste your time or your money here. It’s just not worth it. I’d recommend traveling further to a different location or a whole different business altogether to avoid an inevitable disappointment.

To Dunkin’: Management: Please train employees properly. Please try harder. Please stop making the Dunkin’ name sink any further down with a persistent 1-star negative reviews and a continued poor reputation. We customers just want to see any kind of change with incremental improvements. Take baby steps. Read order details. Double check orders are correct. This comes from the top down. Beyond that… employees, please say hello, smile, be friendly, make eye contact, and have some amount of energy in the way you present yourselves.

Final thoughts: Negative a...

I have been a very loyal customer with Dunkin for years. I come here almost every morning before work. I took a slight break as constant coffee trips can be heavy on the pockets but I started back again recently when the Turtle sig. iced latte came back in. I love this drink!! it is my favorite, when it is made correctly of course. I have been going every other morning for the past 3 weeks and each time, the drink is made differently, and not in a good way. This morning was the last straw for me, I was craving this drink and only had a 5 minute window to stop and when I got my drink and pulled it off, I finally tasted it hoping for my anticipated feeling and instead almost spit it out!! The amount of espresso and lack of butter pecan or caramel syrup in the drink made for a very bitter taste. This happened last week as well when way too much milk was in the drink and it tasted just like...MILK!  I went back to the location for a remake and I was told no one knew how to make that drink ( including the manager!) so they offered to make a caramel craze instead which I did not like because Caramel craze gives me a headache. I was very upset and felt defeated. 3 days ago when I went for 2 small size turtles, they were out of whip cream and it was very heavy on the mocha, extremely chocolatey and unbearable to drink. It is already hard enough keeping up with a coffee budget but then to waste that, it's very upsetting. This location DOES NOT answer their phones. FYI, nobody except for one location I went to in Orlando actually puts the crunch crumble in and ontop of the drink.

I have expressed my concerns to my home store before with no results in return. The next Dunkin near me is 30 minutes away!! Please come up with a solution, offer more training on your drinks to your staff members and if you care about your customers, offer me back something too for all the money I...

AFTERNOON CREW IS HORRIBLE! We come to this location often and usually don’t have a good experience but this one was the last I could take. i was ordering and mid order I guess she decided I was done and told me my total and turned off her mike I had only ordered a couple drinks and wanted to order food for the children in my car and NOTHING. I sat there at the box for about 5 minutes saying HELLO EXCUSE ME ANYONE THERE? And nothing I continued to drive to the front window to see what had happened and she was texting facing the other direction. I proceeded to ask her if I could finish my order and she barked at me that they don’t allow that I couldn’t add my food at the windows even after me telling her that they did not let me finish my order. I received more attitudes from more of the staff they were all acting very immature and disturbingly careless the whole transaction. They then continued to give us all of our drinks and ONE straw. I don’t know if it was meant to be petty or if it was truly and accident but I went inside and asked to speak to the manager since “the manager said we couldn’t add our food” and I was intimidated by the crew and asked multiple times “MANAGER FOR WHAT!?!?” To the point we’re I felt I needed to remove my self. The manager Nelly came out unaware of what had gone down and was never even told about my order or my complication she wasn’t informed because the little girls never told her. i retrieved my own straws and left without food and I will never be back to this location. This isn’t the first time this staff has gotten big with its customers to intimidate them and this location is even know around for its aggressive nature and bad service. my mistake was just sucking it up because it’s the closest but I will now take the extra journey to go to LITERALLY. ANY....