Jimmy John's — Restaurant in Florida

Being one of the 2 places you can order from in the area (That is not Uber Eats) I order from here quite often. Food is always "Freaky Fast" and great. I typically do not write reviews but I called to put in an order and my card would not process after using it just the day before. After getting upset and hanging up with them the manager called me back personally and stated that they are sending over a sandwich at no charge due to the situation. Turns out that my girlfriend had switched over cards and did not make me aware and after telling the manager it was my fault he still insisted on providing the free sandwich. To me customer service is everything and they had done everything right despite me being a P.I.T.A. My office and myself will always...

I have both worked here and am now just a customer. From first hand experience I can tell you, this is one of the cleanest shops I’ve ever been in. I said so on my first day! The food is always fresh, the service is prompt and kind. The owners and whole team want nothing less than to fulfill every customers need. The shop is quiet and relaxed. Although I haven’t worked here for a months now, I order from here at least once a week, sometimes twice. They have long time regulars for a reason. They remember your face and your order as soon as you walk in. If you’re looking for a sandwich shop you can come to regularly and get the same excellent service consistently,...

This is one of the worst customer service experiences I have ever encountered. Zero stars if it was an option. Jesse the "store manager" was so unbelievably rude and disrespectful. I never received my delivery order of 70 dollars worth of food. They claim they delivered it, it was not delivered to me. Requested a refund, he refused, said not his problem, asked for cooperates number he then refused to give it to me. Was rude raising his voice and proceeded to hang up on me. I would advise against dealing with this store at all. You will not get your order, and they will...