Steak 'n Shake — Restaurant in Florida

Edit - Your reply is appreciated + 2 stars - This is a warning to any unsuspecting customers who think they are going to easily get their own soda at Steak and Shake now. Good luck. Had my first experience with their new scan your QR code for soda deal. I have purchased a Western BBQ burger combo here 4 times in the last two weeks (I know probably too many times but I realy enjoy it). Each time I am spending over $50 for my families food (I always leave a tip also). I have been going to Steak and Shake a lot since they switched to self service kiosks a while ago. I have always liked the food and the shakes but the service before the switch was pretty terrible and I didn't have an hour to wait for some poor overworked server to eventually get to me to take my order and then wait another hour for them to bring me my food. Enter self service kiosks and instantly I had a new favorite quick service restaurant to go to. I stop in tonight and everything is going great until I go to the soda fountain and try to get a drink. I am waiting in a line to get a soda, which I thought was unusual, not a big deal but I remember thinking why the people in front of me couldn't operate a soda system - its 2023 - who hasn't poured a soda for themselves by now. After a couple of minutes I thought - I will help them - they obviously don't know what they are doing. I offered my assistance and they accepted but we could not get the soda to work. After a few minutes a very nice guy came out from behind the counter and offered to help us. He explained that they had just installed a new system that involved scanning a QR code for every soda you needed to pour. You have a two hour time limit and can get two refills with each QR code - I have no problem with limiting refills - in fact I think one refill would be more than fair. Two hours in which to get a refill is plenty of time and more than fair as well. While I feel that the limitations they have instituted are fair, I do have a few problems with this new system. First off, out of the last 4 visits I made here, this was the first time a receipt printed out - the receipt printers are always out of paper. Second, there was no warning at all - I didn't even bother looking for a receipt, let alone a QR code, because the receipt never prints out. I had to walk back over to the Kiosk to get my QR codes and receipts after the young man who helped me pointed out that they were needed to make the system work. Third, even the worker who was helping us ( did I mention how great he was - I'm serious - he was super friendly and helpful, and had probably been doing this all day) had a hard time getting the QR codes to scan. Fourth, when I went back up to get a refill and (now being an expert) scanned my QR code, I received the flash indicating I was good to go and get the refill but I had not taken my lid off previous to scanning ( rookie mistake) and by the time I got the lid off and tried dispensing the soda It was to late and I only got a splash of soda (darn it). No worries, I still had one refill remaining and I now knew to take my lid off first - I've got this - Nope - somewhere along the way in this ridiculous process, I had apparently used up my second refill (darn it again), not to worry I said to myself, I still have three other QR codes and I just want one Dr Pepper - How could I possibly fail? After another 5 minutes, half a cup of Dr Pepper, and 4 used up QR codes, I gave up and left. I don't think I will ever go back, at least not as long as this ridiculous system is in use. I get that there are people who abuse refills and I know it's extremely difficult for a restaurant to make a profit now days but this new system is not efficient or customer friendly. By now ( if you made it this far - thank you for reading my entire review) your probably thinking, wow this is a really long review, why is this so long when It could have been much shorter. This is how I felt after spending more than 20 minutes trying to get a soda & half a refill when it should have taken less...

Make no mistakes I love Steak and Shake that's the one place my son loves to go I have a disabled son I myself I'm disabled now I don't like the service there they need some more training even the manager the first time I was there the service was not the best the second time I went there we were taken to a table and they forgot all about my son and I another customer came in they took their order another customer came in they took their order the food came to both customers then they came to our table when I complained the two other customers have came in they took their order they got their food and the answer from the waitress was oh well I said excuse me I told her what do you mean went by the I got up to start walking out the waitress went to the manager and told her next thing out of the managers mouth was oh well that's the Steak and Shake it a red bug Lake Road in Oviedo would never step foot in there again my mom and my dad both go there because it's close to that home did to elderly people and they told me they been also treated badly no respect I gave it one star because I love the food but the management and the staff need training and how to...

What happened to Steak & Shake? This used to be a fun drive-in theme type of restaurant. Now it is very small burgers, small drinks and no other entrees except tiny, thin, greasy burgers. No salads, no chicken sandwiches. All Burgers have shrink-flation size smaller than a small McDonald's burger. No waiters, but you are on high pressure from the cook staff to tip them just for making your food and doing their bare minimum of a job. The drink bar code scan doesn't work, and the cook staff can't help you get a drink if your code doesn't work. Also, what is up with the short straws for the shakes as they are not tall enough to drink all of your shake without a face full dunk into the whip cream, which is a tiny helping. Poor restaurant that used to be good. I noticed very few people here on a Saturday, which always was packed on Saturdays. Good job to the self-proclaimed genius that rebranded this restaurant. Your restaurant now officially sucks. No service, no atmosphere, and food is tiny and overpriced. No healthy...