China One — Restaurant in Fontana

I called for a pickup order on Monday and when I arrived within fifteen minutes, I noticed only the staff were there. Nobody was eating inside nor were they picking up food. After China One’s recent failed inspection a few years back, I should’ve just stuck with that bad rep and never returned. I regret for doing so. Here’s a tip if you do decide to place a phone order. If you want to use a coupon, announce it ahead of time. I showed a coupon when I arrived for two free egg rolls or crab ragoon and the short, black-haired guy went through hell and back trying to speak fluent English and got so upset with me for even mentioning it. He disrespectfully kept running his mouth even after I said to forget it. I noticed too the only female staff member too, looking like she didn’t enjoy her job. She was the only one who greeted me when I walked in. If anything, she deserves the biggest tip. Overall, if you want authentic Chinese food..this is NOT the place. Your stomach, lifespan, and toilet will thank you as well....

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED: I Ordered a lunch that came out to 16$. I Asked for a side of teriyaki sauce and he said 1$. I thought that was a little ridiculous considering my 16$ order should come with teriyaki sauce but I said fine and gave my debit card and the guy then said it’s a minimum charge of 5$ to use credit. He was extremely rude. I didn’t have cash on me and I wasn’t going to pay 5$ for teriyaki sauce. So I left. I was shocked by this horrible display of customer service. I understand paying for extra sauce but one side of teriyaki should not be a big deal and then when I didn’t have cash and there was a fee to use credit card the right customer service should have been to just give me the sauce. I will never ever eat here ever again and to make things worse the food was horrible....

Food Great customer service is the WORST- THIS WASN'T MY FIRST BAD EXPERIENCE BUT IT'S DEFINITELY MY LAST-- It would be NO STARS FROM ME- BUT HAD TO GIVE 1 IN ORDER TO POST

I've been a customer for 5yrs sometimes ordering 2x a week. The other day I placed an order for a lunch special Beff pepper steak (my favorite) I also ordered cashew chicken, a house fried rice and something else. $39.80 When I got home I found out that instead of Beef Pepper steak I had beef and broccoli... I called to let them know of the mistake the person that took my order said " oh well I repeated it back that's your fault".. I know I didn't order broccoli because I don't eat broccoli.. he was so rude. I even asked can it be replaced with correct order he clearly said NO I angrily said I wouldn't be ordering any more. He said...