Ono Hawaiian BBQ — Restaurant in Fontana

I wanted to share the exceptional experience I had today with a 17 year old employee named Jason. After leaving the gym at Shady Trails, I went to Hawaiian Ono to pick up a combo platter to go. After placing my order, I reached from my wallet and realized it was not in my pocket. I immediately remembered that I left it on top of the treadmill at the gym and exclaimed to myself, “oh no, my wallet”. Jason, who had just taken my order, reached for his left rear pocket while simultaneously saying, “that’s ok, I’ll pay for your food.” When I told Jason that I really needed to get my wallet, he again said, “that’s OK, I will pay for your food”. I told Jason I did not have time to explain and immediately ran out of the restaurant and hurried back to the gym where fortunately my wallet was still where I forgot it on top of the treadmill. I returned to the restaurant where Jason had my food order bagged and ready for me to pick up. I told Jason I was immensely impressed with his kind gesture of offering to pay for my food. I told him I would be giving them a great review at which point I found out that he is not only a very kind young man but also very modest. Jason asked me to please not use his last name in anything I posted. I really hope Jason‘s bosses as well as his parents see this review. His parents have really raised a...

After waiting 45 minutes for ONE mini meal, and everyone getting their order before mine, I requested to get my money back. The chubbier girl with red hair, must’ve been the manager? And she has no customer service, no manners, and plain rude. I was respectful and kind, yet they seemed to careless not show any sign of concern. She also walked in after her break, holding her phone to her ear blasting the audio of what must’ve been a video while proceeding to walk through the restaurant to the back kitchen. No concern about seeming profesional. She also, was briefly on her phone while behind the register. As someone who’s worked in the same industry, it’s a lack of care and professionalism. The other employees seemed to be working efficiently and the food is great. But unfortunately due to the lack of serving customers as they order (in sequential order) and zero concern on pleasing customers (when they’re in the right), I have to give...

Worst customer service from the manager ever my wife and my order were no put in correctly we told the cashier before they started making the food and the cashier said sorry that he will fix it. We were like ok we dont mind well pay the difference no worries and the cashier said it was ok no charge we were OK thank you! When we were called up to get the food the manager came to the front with attitude and mugging for no reason like it was our fault and said you guys have to pay which I dont mind but she didn’t have to come at us like that. And my wife is pregnant so she didn’t feel like eating after. Someone needs to be on top of...