Gib’s New York Bagels — Restaurant in Fort Collins

Today - both sesame and everything @ 9am were stale. 2 workers there - guy on cash register and girl prepping orders, guy takes order for person in front of me with gloves on, taps iPad, takes cash, gives change, turns and doesn’t change gloves, makes order. Girl takes my order, same gloves she was cooking/prepping food with, takes order, taps iPad, takes cash and gives change. Does another then goes back to help with orders. Another girl comes in to to start work for the morning, doesn’t wash her hands, grabs gloves, starts bagging whole bagels order, she’s wearing running type shorts and after she bends down to get bagles, uses finger to realign her shorts lining (with gloves on) then continues to prep egg sandwich order. I mean, gloves are nice and all but come on. Have some sort of work flow where you take gloves off to run register then wash hands and put new gloves on. And to top it off, my dozen bagels are all hard and stale. Waste of money - gladly threw them away thinking of how no one there...

If I could give it less than one star I would...The location at Oakridge (Lemay and Harmony) has a full staff of people who are so worried about being cool and impressing each other that they can't get your order right. They don't listen to their customers and the quality of their food is suffering too. I work a block away and would rather drive to the east harmony location even though it's less convenient. I ordered a sandwich today, with no onion. They toasted it, without asking...made it to go, without asking....didn't ask my name so how do they know who ordered what.....I not only got onion on my sandwich, I got more onion than anything else. For most people this is just an inconvenient pick it off your sandwich issue, since onions make me really sick I had to throw it away. What a waste!!! I LOVE Gib's but I may have to find a new favorite place since they don't seem to care about standards at...

Some of the worst service I’ve ever had. If it doesn't take 35 minutes FOR A BAGEL then the order is wrong. I have really enjoyed the food from Gibs but it’s not a good enough bagel to wait that long (it’s just the only bagel place). Also, why is a manager not available on a Sunday? Even when the order is wrong or it takes 35 minutes there is no empathy or “sorry” for the customer. Really sad such a “successful” business exists where it really has no reason to except for the fact they are the only bagel business in town. If I could have rated a 0 I would have.

Update: When GrubHub refunded our double charged order immediately and gave us a $5 gift card, we informed this location so they wouldn't have to refund us. We got a quick “k thx” instead of an apology. TRAIN....