Chipotle Mexican Grill — Restaurant in Fort Lauderdale

I've been left utterly exasperated by my repeated visits to this particular Chipotle establishment. It's astounding how consistently inept they are at fulfilling orders placed through the app. It's as if they've made an art out of getting my order wrong, turning what should be a simple transaction into a recurring saga of disappointment.

But the poor execution of the food is only the tip of the iceberg. The customer service at this location can only be described as abysmal. It's as if the employees have collectively decided that they have no desire whatsoever to be in their positions, let alone to serve customers. The apathy they exude is palpable, and it leaves me questioning why I even bother choosing this establishment.

The cherry on top of this lackluster sundae is the way they manage to make you feel guilty for simply asking for what you've already paid for. The condescending looks and the exasperated sighs that accompany my requests are nothing short of insulting. It's almost as if they expect me to feel grateful for their half-hearted efforts to fulfill an order that they've managed to mess up time and time again.

And let's not forget the management. The so-called "managers" at this location seem to have mastered the art of selective hearing. Suggesting improvements or addressing concerns falls on deaf ears, as if they're content to perpetuate this cycle of disappointment. It's disheartening to realize that they don't seem to care about the reputation of their own establishment.

The icing on this disastrous cake is the staff's unprofessionalism and rudeness. The interactions I've had with them have left me questioning their training and ethics. Their lack of basic manners and respect for customers is utterly appalling. I'm left to wonder how an establishment like this can even continue to operate with such blatant disregard for the customer experience.

In summation, my experience with this Chipotle location has been nothing short of a continuous, infuriating letdown. Their inability to properly prepare orders, coupled with their dreadful customer service, has culminated in an atmosphere of apathy and incompetence. The lack of accountability from management and the unprofessional behavior of the staff have solidified my decision to never set foot in this...

I’ve been a loyal Chipotle customer for years and I’ve never had this kind of experience from their restaurants. I usually order online from this restaurant and they have failed at getting an order right every single time I order from the app. Today I decided to go there in person, and it was worse than I previously imagined. The music was extremely loud so customers and staff had to raise their voices just to get their orders correctly. The counters were dirty. But above all, the attitude I (and other customers in front of me in line) received was borderline disrespectful. When I asked for fajita veggies, the employee making my bowl walked away, when she came back she started the following customers order, never telling me they ran out and they’re not making any more for the day. I had to find out from the next employee that they ran out. It’s not even 2pm yet… they close at 10pm. This chipotle has given me countless headaches and if you don’t live nearby, I would choose a different Chipotle to order from. Unfortunately for me, this is the only Chipotle that delivers to me. So I will keep drawing attention to this matter until management decides to finally do something about it. This restaurant is entirely ruining Chipotle’s reputation for me. I thought going in person versus ordering online would get me a more positive experience, but I was completely wrong...

My local Chipotle. I've been here hundreds of times. The place has its up and downs. Unfortunately right now the online/mobile app orders have issues. Especially with not being ready half the time. I'll place a takeout for 630, get there at 7 and it won't be ready. I ask about it, Then I'll sit there while walk in customers get their food made before mine. There are times I could've walked through the line twice over before I get my "to go" order. The portions have also noticeably gotten smaller. I came today to place my order in person to see if that was better. It wasn't. The steak was heavily marinated in this kind of spicy sauce. In the several hundred times I've ordered here including hundreds of times before I primarily got take out the steak has never looked like that. As someone who gets steak as a meat every time, I don't enjoy this version of their steak at all. I merely asked about it today and the one lady behind the counter caught an attidue, which is also par for the course lately. Sweat tea isn't made here anymore. Unsweet is rare too. The non fountain drinks are also often empty or verging on it. Read the other negative reviews about poorly prepared ingredients and poor customer service from employees that don't seem to care. Those reviews are pretty accurate. They did better than this even when covid was the most restrictive...