Dunkin' — Restaurant in Fort Lauderdale

I really don't want to give a bad review. Yet this location deserves one. Received one of those promotions that is on the cup at another location. Free $2.00 medium espresso drink. Okay, cool was my thought. I have never visited this location before today. To the point. There are no $2.00 espresso drinks on the menu at this location no matter the size. Had to pay another $2.14 for a medium espresso. Why? As a matter of good will I would have waved the additional cost. In retail this is called a loss leader. The point is to create a relationship with the customer. So that they will spend more money at full retail price. I drive by this location roughly every weekend a few times. However the mgmts thought process is not inline with mine. No big deal my patronage one way or the other is not going to effect this location. Not going to return. There is a location on SR 84 that is just as easy to visit. There is also another location on east Sunrise blvd. Also just as easy to visit. Now I do not know for a fact that either of those locations would see things like I do. It just seems odd to me. The mgmt essentially was not...

I was at this location at about 1:13 pm on May 4th. The manager wouldn’t talk to me when I called to complain (she had just, at that moment l called, walked outside). So, I figured I would share my experience here. When I ordered, (6 donuts) the cashier was arguing with the manager about it being her time to leave and the employee in the dining room was shouting over everybody about how she wasn’t going to clock in early. The cashier told someone else behind the counter to fill my order. Instead of two jelly donuts I got lemon The rest of my order was filled properly. The person on the phone , when I called to complain said that if I came back they would fix my order. I would have come in; but , if you take a look at the pictures I provided of maps you can see because of street divisions and one way streets it was more trouble than it was worth to get back in the...

Wow, I would have sacked the dunkin donuts employee I had to deal with today.

So i get there, and I am the only one in line. Takes them 5 mins to even acknowledge I am in the store. There is this fat african american lady who just started her shift obviously, and she is yelling at the couple of little indian women she works with about why she has to make a few “boxes of joe” which are coffee jugs of just black coffee, and why are the muffins not sorted, and omg how she has to do work today. Effin ridiculous, they make you feel bad for even ordering anything. It’s like sorry to put you out asking for a basic iced coffee. Unbelievable.

The entitled bratty nasty staff should be fired and the poor little indian girls who had to put up with that lazy brat should get a raise.

Get rid of the staff that complains about their job, they don’t want the...