Dunkin' — Restaurant in Fort Lauderdale

This location single-handedly caused me to forever hate dunkin. (901 w. state rd. 84, Ft. Lauderdale, Fl. 33312.) Now, the billion dollar corporation I work for will no longer order from any dunkin going forward. they've never gotten one company order correct where we don't have to return for a correction or refund. now today i put a mobile order in and it states pick it up within 5mins for the cold foam to still be enjoyed. we were there in 2mins because they are just up the street from us. not only did they have to make the order in front of us which is never an issue, but at least ensure it's correct but, my drinks were thrown together with no care and unfinished, no brown sugar cream/foam topping at all on either. They completely left out some of the food portion of the order(hummus toast w/roasted tomatoes),the hash browns were overcooked/burnt and half of my "everything bagel bites" were bare with no "everything" seasoning on them. the lady next to me was made to wait over 30mins for a simple & single hot coco order. This was unbelievable and this location is notoriously this way. Their parking lot/drive through area is completely inconvenient with no space to back out and be in the drive through line at the same time because they overlap one another and you're trapped like a rat. I've called this location phone number all day non-stop and I get nothing but the recording that states "thank you for calling dunkin donuts we're currently busy helping guests or on another line, please try again later, Thank you", then it promptly hangs up on me. See you never know who people know and network with. i personally know the company and, persons and people over dunkin donuts mainly the Florida division also the group over all of the remodeling of the dunkin donuts in all of Florida. I am in a good mind to contact them because I'm sure they can't be aware of this locations practices and...

The employees at this location (specifically Tony and Takisha -Ms attitude) are extremely rude and unprofessional. The drive-thru line was backed-up, and after waiting for about two minutes at the order window Tony began to say how may i help you, and Takisha interrupted over the mic to say in the most curt manner "hold on". Over the speaker Takisha repeated an order of a large coffee with six splenda. I replied and said that's not my order, and she quickly replied "...I was not talking to you, that's why I told you to hold on," rather than turning off the mic, she proceeded to have a full on conversation with the customer at the window, for which i could hear over the drive-thru intercom. I said how rude, and she raised her voice to Tony and said "TAKE THIS LADY ORDER" (referring to me) at which point Tony (laughing over the intercom) proceed once again to ask me how can he help me. I asked to speak to a manager and Tony stated "there is no no manager here", i asked for the managers name and he didn't provide the name either. I didn't order my coffee today, I drove off instead. I stop at this location 5 days a week. Today was the worst experience, If this is how this location treats customers, I don't think I want to spend...

Honestly just close this location lol. The staff is so rude, apathetic and completely useless. I recently moved to the area and gave it the ol three times a charm, every single time it was painful. Always out of basic items which honestly I don’t care about as much as how ratchet the employees are. Playing music from their phone, eating and drinking at the counter as I ordered, it was pretty shocking. I truly think they ENJOY telling you they’re out of things just to irritate you. The last time I walked in I was literally greeted by an employee rattling off a list of what they were out of. They treat you like you’re bothering their party time - they do not actually do any work. I’ve been a retail manager for over 15 years and I would have fired every single one of those employees long ago. They are honestly a company liability. I know it’s probably not a great paying job and I am not expecting 5 star service by any means but when they’re often out of 80% of your menu items and then they treat you like an annoyance there is a major problem. Like I said, just shut it down at this point, too far gone. Surly there is a district manager that needs to be held accountable...