Buffalo Wild Wings — Restaurant in Fort Walton Beach

Very poor customer service at the to-go counter. I placed an order over the phone for 10 boneless wings at 3:56pm and was told that it would be an hour to an hour and a half wait and they would call me when it was ready. I was more than happy to wait the long wait time and continued to placed my order. An hour and a half later I have yet to receive a phone call from this establishment. I had one missed phone call from Tampa, FL and there was no voicemail so I disregarded it as I get a lot of spam calls and we are not in Tampa. After waiting an hour and a half, I decided I was going to drive to the establishment and see if I could get an update on my order. Once I arrived, the woman at the counter argued with me that she indeed did call me but I didn't answer. I hadn't even told her my name yet only that I was wondering if my order was ready since I hadn't received a phone but she seemed to know exactly who I was and instantly got defensive. At this point, I was super confused because I did not receive any returning phone call from BWW. She then pulled out her personal cell phone, showed me her call history and pointed at my personal phone number in her call log and asks "this is you, right..? I called you at 4:24pm", it was 5:30pm when I entered the store. I am fine if she felt the need to call me on her personal phone, but she did not leave a voicemail letting me know that my order was ready or bother to try and give me another call a little while later. With no voicemail and the contact information being completely different from the number and caller id of BWW, there was no way for me to correlate that my food was ready. Instead of apologizing, the worker just argued with me and was defending herself. I am not a picky person and am super patient when it comes to restaurant staff but I was super displeased with the customer service and would have liked to either receive a voicemail since she felt the need to use her personal phone, or to at least have called from the restaurant phone and I could've put the pieces together that my food was ready. Lastly, I disclosed my personal information to the restaurant to call me back not for her personal...

Good food but one of the the worst service experiences I've ever had while in uniform with the rest of my soldiers. We were gathering to celebrate and recognize one of our own soldiers for his hard work while in the Army before he transitions out. We had made a reservation the day prior to inform that we'd be doing a military going-away event and needed a reservation for 30 people to gather and praise one of our own through speeches. Our soldier coordinating the event gave his full name and made arrangements while stating that it was for a going-away event (military tradition).

We gathered the next day only to find out our reservation was stolen by a smaller party and had taken our desired seats in a more secluded area which would have been best for our speech portion. I requested to speak to the assistant manager at the time (Julie Theiss). Julie was very rude to me in front of my own soldiers and I had to stifle my anger in order to not set a bad example. I only wanted to make it aware to Julie that there was a mixup and there should be better procedures for the hostess' up front to verify the identity of groups with reservations.

Julie continued to insist that she didn't see what the issue was because we got seated anyways (our group was split at several tables which made speaking awkward). Her attitude was hostile and she claimed that the only thing to be done was for me to speak to the other party and demand our seats back. I refused to do so because I wasn't going to interrupt another group's meal together at the expense of a third parties' mistake. After arguing more with Julie and her attitude increasing (to the point that my soldiers within earshot remarked about how rude she was and another soldier stating how bad the service always is here), I finally chose to dismiss and end the conversation when all she said she could do was lower the music for us.

This is not how you address a group of soldiers gathering to celebrate the successes of one of our own. We will spread the negative word within our unit and not hold any similar events here...

This used to be our favorite place to go weekly. It's been 6 years and my fiance and I noticed this place evolving. (Prior to the renovations by the way.) Before? The first thing was the special they had or still have on Tuesdays for buy one get one wings. We used to be able to just order them and pick them up. That was ended, and we can only eat in to get the special. Problem is, BF is autistic and the crowd along with the volume stresses him out. I'm disabled as well and can't sit for long periods of time without pain. We still would come in however? Naturally~ if it got too loud we'd have to pack up and head home. So we decreased our visits. Then the problem was after ordering 20 to 40 wings? We can only get one cup of }small{ dressing or two for the entire amount of wings we purchased.???? The third issue came with ordering the wings to go and seemingly getting some rerun wings because of the way they looked and tasted. We took a break. Then? We decided to come back again. This year the past few times we've ordered to go thanks to Covid, every time we order "hot" it is beyond words not just hot.🥵 I grow my own habanero peppers and even have African bird's eye peppers so I can take the heat. Well today I order and we get 20 wings with only one ranch one blue cheese in a }small{ tiny container and I guess that's supposed to cover the crudites and the wings that are burning our faces and limbs off. I don't get it. We did order to go again, and also the wings didn't look fresh. Haven't figured out why either we keep getting wings with feathers and hair obviously on them. Maybe that's a trend? But that needs to stop and the hot needs to be a consistent hot. The many times that we came to eat weekly in person I never had a problem with eating the hot wings. Understandably there is new staff due to Covid. However, we have seen this trend personally over the past 3 years. Hope it gets straightened out soon. Can't figure out why I've had an account online either and today I have zero points and they said you can't order online for this location...