Courtside Kitchen — Restaurant in Fort Worth

Good idea poor execution

We were here on a Saturday night and it was pretty slow. We met up with a group that got there at 6:15 and placed our order at 635 then had another couple show up at 705 and place thier order then. 2 meals from the original order at 635 weren't served until 720. The 705 orders were served at 715, 5 minutes before the 635 order. We were in contact with our server, a food runner and a possible manager? The whole time. Also, waters were ordered and not delivered, then advised the server again, still no waters. Our server advised he'd been working only 5 days. Obviously staffing is tough but this guy must have had a day of training and thrown on the floor to serve. Here's where it gets frustrating they charged us 22% tip because our group was 6. This guy did not deserve a tip like that. And if you are going to auto add that kind of tip because of a big party add additional help, we the party are paying for it with the additional tip. Might need to rethink the business setup there. So now we go to the courts and have 1.5 hours reserved. Which has been eaten into because of the slow service we were 10 minutes into our time waiting to get all the food and drink orders. Then when 9pm came they kicked us off the courts. We sat around and talked as a group and no one ever used the cours we were on nor the 2 next to us. Out of good customer service and good business practice they could have extended us a little more time to finish our game or just as a complementary for their errors in the resturant.

Pros: FOOD, it was all real good BUILDING/SETUP very nice appearance

Cons: SERVICE, was slow and mostly unhelpful STAFFING, short staffed and unhelpful there was a few tables in the corner of our court that were full of dirty glasses from previous group as...

Few businesses have changed my life as much as Courtside has in the past year. I had a goal in 2022 of "playing" more- but I had no idea what that would look like. What would I play? Turns out, pickleball. Over the past 9 months, what started with a casual lesson with Gene in February has turned into an evangalistic obsession. Quite simply, Courtside Kitchen, Gene, Rollie, Alex and the team of people, in addition to the community of players at Courtside have become an essential part of our family's activities in Fort Worth. To start, the facility at Courtside is gorgeous - I want to always be under tuscan lighting and listening to pop music when I'm sweating and squaring off in a competition. Next, Gene has created an environment that is so much more than "pickleball" -- he's created a community that supports, encourages, shares. Could we play other places? yes. Do we, never. We love the vibe at Courtside, the play, the opportunities to play and meet new people, the constant encouragement from Gene and Rollie, and the entire community of players at Courtside where even the best players are willing to coach and help the weaker ones. I commend the team at CK - but especially Gene for the way in which Courtside welcomes and encourages - and as we've watched it grow over the past 9 months, we still marvel at how much a part of our life it is. What did we do before we played pickleball? I am not sure what we did, but it wasn't nearly as fun, active, extroverted, and thrilling....

Our group of 4 made a reservation for 11:15 on Thursday, 3/16, to specifically to watch the NCAA basketball tournament games. DeeAnna was our waitress.  After we sat, I told her we would be here for awhile having snacks, drinks and lunch watching several NCAA Tournament basketball games.  She was Great!

My issue was with other staff members at the front desk. As games started at various times (11:15, 11:40, 12:40 and 1:00).  The four TVs in the main dining were on other channels. We asked the staff to put on the first games of the day as they started. They accommodated initially. Then after two games has ended, we asked for the channel to be changed to the games just starting.  That is when we were told that we were changing channels too much and that they couldn’t/wouldn’t change them any more.

I asked for the General Manager’s name (Jeff Day) and his cell number. We got our check, paid our tab and left   We are now at another location watching the games.  I also immediately sent a text to Jeff and have yet to receive any response.

FYI, from the time we arrived at 11:15, the ONLY other diners in the restaurant were one 4-top and two 2-top, period.

As a former restaurant/bar manager, this type of service is inexcusable.   We will NOT be back. If/when your establishment’s name comes up in a conversation,  our review will not be a favorable...