Jason's Deli — Restaurant in Fort Worth

I visited this location with my son @7:30pm on today, because his order was messed up from Saturday and was told to come back on the next visit to ask for a replacement. As soon as he approach the cashier and mentioned the replacement, she said we don’t do that. So, the manager on duty basically grilled him as if he was lying about the previous experience. So, she finally placed the order for his sandwich. I then ordered the Ruben manager’s special. She asked if we wanted a drink, so we both said “yes “, once she gave me the total, it was $19.24. I asked for what, the special is only $11.99, she said the drinks. We were like, you asked if you we’re making up the wrong order. Nevertheless, I paid. We waited for the food. The food came out, my cheddar and broccoli soup wasn’t hot. I started to eat my Ruben, no Thousand Island dressing, then when I put my sandwich down to eat the chips, a knat landed on my sandwich. I didn’t need a fork, but when I was going to eat the soup anyway, and the fork had left on food. Stopped eating and didn’t want to go back to request another sandwich because I was not pleased with the cashier and the manager’s attitude towards us from the start. Not only was the customer service was not good. The tables were not picked up. I do understand that you can be short staffed, and other factors from being in customer service, but it is no reason to not treat your customers with respect and no made to feel bad about your experience and not get the food you want. I left the restaurant, still hungry because of the bug on my food, and my money spent. I also work in customer service, and I treat my customers the way I want to be treated. Today, definitely didn’t feel like a valued customer. I will definitely not go back to that location, if any other locations. Very...

Loved it! I come here all of the time and forget to leave a review. I always receive great service when I come for a late lunch. The manager always provides amazing service, as he is usually around when I come in. The service today was timely, and the food was delicious as always. Just found out the manager who always helps name is actually Randall lol thanks Randall!

I normally receive amazing service here but not tonight. There were two high schoolers just talking and talking when my order was ready but they were so distracted with their conversation that they did not give it to me. Since it said my order would be ready at 9:13 and it was 9:30, I asked her for an ETA and she’s like whoops it’s been here the whole time, sorry and walked away. I placed an order ahead of time bc I was in a rush to bring a sick friend food and make it back home. I wanted to come in, grab, and go. The order was ready, but due to their talking, I left with it late. Hoping my friends meal isn’t cold. Highly dissatisfied with the service. Employees need to be a little more...

The Jason's Deli experience is a solid middle-ground choice for a quick, hearty meal. I tried their classic sandwich, which came with a generous stack of ham and melted cheese, grilled to a nice golden crisp on the outside. The bread had a decent texture—crusty yet soft—and the filling was flavorful, though nothing groundbreaking. Paired with a side of ridged chips, it felt like a standard deli combo that hits the spot without much fuss. The portion size was satisfying, and the presentation on the plate was neat and simple. The atmosphere inside was typical for a deli—casual and functional, with plenty of seating, though the tables could use a bit more attention to stay spotless. Service was average; staff were friendly enough but not particularly attentive. The price seemed fair for what you get, though it’s not a standout deal. Overall, it’s a reliable option if you’re craving a no-frills sandwich and chips, but don’t expect anything to blow you away. A decent 3.5 out of 5—good for a casual bite, but not a must-visit...