El Super Taco — Restaurant in Fountain

I regret to say that my recent experiences at El Super Taco have been consistently disappointing, particularly with regard to their handling of allergen concerns. This marks the third incident in just two months where the staff at this location have negligently included ingredients that I explicitly notified them I am allergic to.

During my most recent visit, despite informing the staff about my allergy, my order was prepared incorrectly. Upon realizing this after leaving the store, I returned to have it remade. Shockingly, they repeated the mistake a second time on the same day. What's more concerning is their refusal to refund or engage in meaningful conversation when I expressed my frustration. It is unacceptable that such a crucial safety issue is being disregarded repeatedly.

This location's failure to adhere to basic allergen safety protocols is not only disappointing but also dangerous. As a customer who has experienced similar issues multiple times, it is evident that this specific branch is not upholding the standards expected of a reputable food establishment. This negligence not only impacts customer satisfaction but also poses serious health risks.

Given the severity of the situation, I am compelled to escalate my concerns. I intend to notify the Health Association regarding their non-compliance with allergen requests, which could potentially endanger someone's life. It is imperative that this matter be addressed promptly by store management or higher authorities within the company. Additionally, I will inform the relevant state authorities about this systemic issue to ensure that corrective actions are taken.

It is deeply disappointing that what should be a simple matter of customer safety has become a recurring problem at this particular El Super Taco location. I hope that my feedback prompts necessary changes to prevent such incidents from recurring and to ensure a safer dining experience for all patrons.

This review emphasizes the recurring issue of allergen mishandling at El Super Taco, detailing the frustrations and concerns of a customer who experienced repeated errors despite clear communication...

In general the food and service is pretty good as usual there's times where they mess up the food and you don't get what you order but that's not why I'm putting this review in. 3 weeks ago I gave my name and number to the manager who she said has passed on to the owners cause I had some questions for them it's been 3 weeks I've yet to hear anything at all and to inquire about what my issue was. I didn't expect to be called the same night or the next day but 3 weeks is a little bit too much for me to stomach even with the holidays it is not that hard to call back somebody that is requested to you to call unless of course you have so many complaints and/or concerns that you can't keep up with it. My concern was the 3.5% PIF charge that everybody gets charged just for having the privilege of eaten there I don't believe it is elsewhere taco that implemented this charge I believe is whoever owns the property unless of course they're the ones that do but I had questions about it and I still have questions about it so I would appreciate someone actually call him back so we could discuss this. From what I understand the PIF is a charge to help maintain the property parking lot sidewalks eccetra that the owner should actually be responsible for their own yet we as consumers have to pay this. The parking lot is deftly not being maintained. The PIF charge is not solely from El super taco there are plenty of companies that are putting the same charge on peoples orders and they don't even realize it. It is not a city or state tax it is purely something that goes into the pockets of the owners of the establishment or building. This is something that I think should be looked into I don't see why we should have to pay for repairs on a parking lot when we are the ones that are purchasing product and services from companies and those companies are paying their owners rent. If a company has 1000 customers A-day and the 8th pay 50 cents per transaction that comes out to about $15000 a month generated by us the consumer and where is that money going definitely not the...

Would be GREAT if the girl on the phones wouldn't lie to customers when the customers have an itemized receipt on the order, so we see what the kitchen sees when making our orders. It really is a shame that ownership does not hold their staff liable for out right lying to customers. So instead of doing the right thing and remedying the situation, this girl on the phone had the nerve to lie and feign ignorance about their own menu to avoid fixing THEIR mistake! I would LOVE to hear from ownership because I am extremely dissatisfied with being lied too. Your own employees are costing you money and have already costed me a peaceful evening. Or is this part of a greater trend where even ownership just doesn't care about its own customers? If not there's Albertacos, Tacos Del Gordo, 3 Margaritas all in the same range all of which I would highly recommend over this place, with lying employees. Could've been truthful and honest and just helped a customer you wronged. But no, lies to avoid fixing your own mistakes. That is some BAD Business, friend. We have receipts on the bag from your kitchen and receipts from GrubHub. If ownerships staff can't figure out how to properly set up GrubHub, that is not the customers fault in any reasonable world. I implore ownership to do the right thing here. What would YOU do if an employee lied to you? I am asking for an admission of fault and SOME attempt at a remedy. It'd be a real shame if this wasn't resolved in a satisfactory manner....