Hardee’s — Restaurant in Franklin

I am so late writing this review as it’s been a while now, but I can’t not share. The past three times I have been there I have had the absolute pleasure of interacting with Miaya and she is wonderful! The first time I was there, one of her coworkers was being publicly nasty to her right in front of me at the window. I was beyond appalled at the behavior and I made it a point to go back the next week just to praise Miaya for how she handled the situation and thank her for still continuing to provide excellent customer service. She is efficient and kind and I would be happy to see her at every restaurant I go to! The most recent time I went, Zykia was the one at the window and I was so impressed! Super friendly, efficient, and had a smile on her face. When I complimented and thanked her and mentioned that she and Miaya should run the whole store, she told me she was Miaya’s niece. That made sense. :) I’ve only gone for breakfast because the biscuits are second to none. My order has been correct and piping...

I highly recommend coming here! I came on September 12 at 5:30. I had a gentleman named David B that took my order and helped me in the drive-through. He was so friendly and so kind. Had literally just spent 15 minutes at the drive-through next-door at KFC had a affordable experience and was treated so rudely that I ended up leaving after waiting 15 minutes for them only to tell me their drive-through was closed and I would have to come inside if I wanted to order. After the guy at KFC came on the speaker twice after I said hello and told me to wait a minute. The customer service that they showed in KFC is unacceptable. To come on and leave a positive review for this location I am so thankful that I chose to come over here and place my family’s dinner order. I will definitely be coming back to this franchise. I hope that the franchise owner or the manager can see this review and praise David Excellent customer service skills PS the food was...

ABSOUTLEY TERRIBLE...We were the only ones inside when we ordered. took a few minutes and that's ok. Then the burgers sit in the warmer for about 3-4 minutes because the girl at the counter was gone and I guess the drive thru girl doesn't know how or refuses to take the 2 burgers and put them in a bag. We get back to work and the bottom buns of the burger are WET! There is enough mustard for 20 burgers and the burger itself is not only cold, but the cheese wasn't even warm like it was taken out of a refrigerator and put on cold meat. The worst of it though is the customer service phone in disconnected and even though I wrote 2 emails in 2 days...NO ONE RESPONDED. I guess they just don't care about the service, food or customers. If I could give a big 0 in stars I would. There are several places to eat around here, anything is better than...