Chick-fil-A — Restaurant in Fredericksburg

I could not imagine a worse experience. Going through the drive thru was absolutely horrible.

As you drive up and pick a line, you'll notice there are no menus visible, so I guess you're expected to know exactly what they have, and exactly what you want. Then you'll see 2 to 3 people with tablets running up and down the line taking orders. I was "lucky" enough to be at the front of the line when it was my turn to order so after telling the guy I didn't know what I wanted because there was no menu I was able to pull ALL THE WAY TO THE END where they do have a menu, but exactly parallel to the car, so it's not visible from a distance. While myself and my family are trying to give our order, we were responded to several times that he could not hear us, why have someone out there then? He was also leaning on the menu as we were trying to order, so he was covering where the drinks were, which was not helpful. After struggling through speaking directly to a person standing a foot from the car who couldn't hear us, we completed our order. I was then asked how i'd like to pay, which for some reason from a foot away sounded like "drive up", I paid and then was let to continue up.

Because they are running back and forth taking more orders from the 4 to 6 people outside covering both lanes, than can be processed inside, you wait FOREVER for the food. This also creates a situation where people behind you get their food before you because their order was completed before you completed yours, and then they have to wait to leave the drive thru line until everyone in front of them have received their food.

Maybe someone should explain to the manager and owner that it's more efficient to NOT take in more orders than you can fill in a timely manner and NOT more efficient to have orders put in the queue ahead of cares that are actually further up the line.

After pulling up to where you receive your food, we were handed some of our order and then told to pull up to wait for the rest. After having MOST of the remaining items delivered to us, we had to remind him that we were missing one of our drinks, which he returned with a short time later.

I'm guessing it was just chance, but we somehow didn't have trouble exiting the line, despite the fact that the 2 lanes merge to the exit about 10 feet past the stop sign.

I probably shouldn't have to mention after all of the above, but I will anyway. I will not ever in my life be returning to Chick-fil-A, at this location for sure, probably anywhere since the food is ok, but not worth all of that.

Oh, I forgot to mention. It cost $49 and change for 2 adults, and 2 kids to eat. One kid had a kids meal, which has to be less than $12.50 (25% of the total order) so that means that the other 3 averaged...

This was the worst customer service experience ever. We ordered $55 worth of food to be delivered, we specifically listed the types of sauces /condiments that we wanted and how many of each one we wanted delivered with the food.

When the food was delivered the correct food was in the bag but there were no sauces/condiments in the bag -but yet the label on the bag reflected the sauces that we had ordered.

What good is Chick-fil-A food without the sauces and the condiments That you want to have at the time you’re eating the meal.

I called the store in Central Park at 5:50 PM and asked to speak to the manager on duty and I was told it was a young lady named Rachel.

Rachel was -The absolute worst customer cUSTOMER SERVICE ever !!!!! she offered to send out new condiments, …..so we would wait 20 minutes before getting the condiments,….which the food would then be cold. Totally the wrong, apathetic and inaccurate way to handle this situation. A full refund should’ve been issued at that time. I do not need to try to beat Chick-fil-A out of a free meal. I do think that if you pay $55 for a meal it should come with the condiments that you requested so that you can fully enjoy the meal, very simple principle. When you do screw this up you need to bite the bullet and make it right by the customer. If people have a good experience they tell three people if they have a horrible experience they tell 25 people.

The commercials that you see on TV for Chick-fil-A customer service ….does not happen in reality when you have a problem. You have to talk to five different people before someone takes the bull by the horns and corrects the problem. No one has reached out to contact me in anyway to rectify this problem.

Chick-fil-A has lost a customer for life, stupid just stupid. The franchisee here is Todd Fleming according to research on the Internet. I haven’t heard a word from anyone and they have all of my information at the store.

THE WORST EXPERIENCE,...

I only got a side salad can't really judge the food today. But they didn't give me any napkins and I know dressing can drip when you least expect it. Apparently I don't get a fork with my salad either 🤦🏼‍♀️🤷🏼‍♀️

Well, the drive thru used to have 2 lanes that circle around the building which I thought was great! Granted sometimes you'd get food before the person in front of you and have to wait for them to get there, that's usually the case anyway.

Anywhooty, now you're merging into one lane which would be fine if they'd tell you what car to follow and I have seen many people not paying attention and almost hit because you're not even warned about the change it just happens. When I first experienced this, myself and another driver actually tried to figure out who was supposed to go and we worked it out but it's not always the case.

I asked a person handing me the food once why the change happened and she didn't have any answers.

Today I wanted to make sure I was going to follow the correct car and the cashier actually said "I don't know that one" pointing at the car in front of me and I know the car beside me was placing their order at the same time.

If you're going to filter to one lane, please go take notes from the Rte 3/Salem Church Road location or Lee's Hill who I feel have mastered this pretty well. It just boils down to the order taker/cashier to...