CAVA — Restaurant in Frisco

Cava's food? 5/5 when what I order ends up in the bowl in a reasonable amount of time.

This location's service, accuracy, and overall experience? 0/5 if I could. I've run out of second chances having patronized this location double digit occurrences since it opened. Let me share with you just two of my visits in the hopes that someone who cares enough to correct the mistakes is listening over there. I won't be back, but hopefully this will improve the service for any brave souls who enter.

About my 3rd or 4th time to this location after dining in I decide to take the leap and put in a carryout order before leaving the house. I'm about 6 miles, 15 minutes away which is more than enough time to expedite an order, or so I thought. I arrive to find the pickup shelf bare and there's two couples in line just starting to order. Keenly aware that something is already amiss I position myself close enough to understand what is being ordered and served before the order I've placed 15 minutes ago. Two of the four patrons order falafel on their bowls. Further aware of past visits where this location mysteriously "runs out" of falafel I prepare myself for the phantom falafel-less failure I'm about to experience. After the four patrons check out I enquire about my order, "Oh, we're out of falafel, it'll be 15 minutes." I'm sorry, what the actual falafel?! How can you:

Not start making an order from 15 minutes ago prior to patrons who are in line 15 minutes later. Not anticipate low stock levels of protein and start the lengthly process to replenish that stock and keep your business moving (not the first time) Serve the protein to patrons who were ordering 15 minutes later

No apology, no acknowledgement of the mistake, just, "it'll be 15 minutes."

My most recent visit was again a carryout order. Fool me once... and all that. Anyways, I arrive and my order is miraculously on the shelf. Amazing! Wonderful! They've turned it around! Aaaaaand then I get home. I ordered two bowls with a multitude of toppings on each. I guess that was too much to be expected as one bowl is perfect and the other bowl is missing all the toppings selected, minus the Persian cucumbers and pickled onions. Read the order. Put the order in the bowl. Too difficult I guess. They can't have run out of these ingredients as they were present in bowl A, missing from bowl B. There's an entire food logistics system in place, fridges with the next tub of whatever topping, at the ready. The staff simply does not care about the customer experience or end product. Even if I cared to check my order before leaving I shouldn't need to audit my order before leaving or stand in line to audit employee competency. Getting food shouldn't be frustrating.

In the end the formula is simple. You, Cava, exist to make a profit by serving customers. If you don't have customers...

By comparison the Legacy West location has been 10/10, zero mistakes, friendly staff, time and time again. If I have a craving for Cava, I'll drive there in the future and gladly speak with my wallet albeit with less frequency due to...

I don’t even know where to start. First off, super clean; every table that wasn’t occupied was cleared, floors were spotless, and the glass was clean enough for me to walk into. Secondly, the service; it was my very first time here and I told the woman helping me that and she said it was her first day too, but by the way she knew each and every ingredient, you would’ve thought she came up with the menu herself, she was BEYOND helpful and extremely nice. She prepared the greens and grains bowl I had decided on perfectly, which brings me to the food. Freaking FANTASTIC. I haven’t had Mediterranean like this in a LONG time. The greens were fresh and crunchy, the saffron rice I got was flavorful and not over/underdone, the lamb and meatballs were very flavorful and juicy but NOT greasy, the Taziki had perfect consistency and flavor, the avocado I got was a full half of one and was as fresh as could be, and the tomato/cucumber salad was also very fresh and flavorful. Hands down incredible. To top it all off, they gave me my meal for free, which is something they do from time to time apparently! In saying that, don’t expect it as it is a time to time thing and I just happened to be lucky this time. The food is MORE than worth the price and this store blew my experience out of the water. Definitely got themselves a looooong time customer!

Also, to my fellow locals here in Frisco, please, treat these and every other service worker with respect and courtesy, especially in times like these. They are people and they are doing their best and they deserve as much respect and dignity as the customers that they service. It came to my attention that a few folks were being quite rude over some very petty things and the workers did nothing but treat those people with respect whereas it was not reciprocated by said customers. They did a WONDERFUL job and I encourage everyone to be a little nicer, despite whatever...

This review is specifically in regards to upper management. The general manager and his district manager were sitting at the table directly behind me. I turned around and asked them if they had tried the cucumber lime mint drink that day. They both quickly claimed that they did. The drink was unpalatable, they clearly had not given it a taste test — which is necessary for beverages made in house like this. I get this exact same drink multiple times per week at other locations throughout DFW and I have never tasted it like this. It was tart, tasted like nothing but lime juice, had almost no mint in it and no sweetness whatsoever. Upon letting them know that it did not taste right, they just said “oh ok” and continued about their conversation. I indicated this to them at the beginning of my meal. Even to the time that I finished eating, they never went to check the drink or replace it with a different batch.

This is simply not what I expect from a place like CAVA. That’s McDonald’s behavior.

The lemon herb tahini was also extremely thick, but I didn’t even get into that with them. The careless attitude toward my feedback made me understand why the customer calling them was so frustrated with their response. I also had the pleasure of overhearing the district manager basically tell off a customer over the phone and then talk about her in front of other customers. There was really no better place for her to have that conversation than at the front of a packed dining room at exactly noon on a Friday? And this is the district I’m talking about, not the general manager. Not to mention, why is she tying up the general manager having him sit at a table while the line is out the door and his employees are clearly struggling? Just poor choices all around on the part of upper management at...