Freebirds World Burrito — Restaurant in Frisco

So, I tried to get this handled with the GM that’s there. The service lately at this restaurant has been awful. I give this place a lot of my business. Unfortunately, I will no longer be doing that. Atmosphere music is low which is normal, the line was dirty which is not sanitary and I do not see a lot of the employees changing out gloves. That is a health violation. I see a lot of the employees going from the line to immediately touching the cash register with the gloves still on. No trays are being used to carry the food, so touching other people’s food and carrying onto the gloves are not safe. I experienced a poor experience here just recently when the online promotion was going on with ALL Freebird salads, bowls, burritos are all $5.99. I placed an order the day of and needed to cancel. I called the location immediately and spoke with the GM. She stated she would cancel it and refund the money back to my account. That did not happen which I was charged twice now. I later on picked up an order in store which I witnessed a lot of health violations. The gentleman who took care of my order did not change gloves, nor was he using a tray. The line was dirty, and the Spanish that was given was stuck to the pan, burnt and was just thrown in. I tried to look past it, after getting to the end of the line ready to check out. The gentleman who was taking my order is the same gentleman who carried his dirty gloves to the cash register. Once he was ringing me up, I noticed that the promotions were not applied to my meals, I asked him why that was, he stated that it was only meant for “freebird burritos” when in doubt I had 2 free bird bowls with no extras. I showed him the promotion online that it was in store and online. He said, that’s not the case and that’s too bad. At that time there was a line. I did not have the patience to sit there while others were waiting to ask for a manger to let the manager know how rude/unprofessional this young man was. I sent in a report to corporate to try to handle this issue. I have not received an email back. I contacted the location today and spoke with the GM. She only assisted to offer me a free meal or a free bird card to use towards my next visit. Why would anyone who has had bad experience come back here? I will not be giving this place any more of my money or time. I will be posting my receipt as well to show that the deal...

I recently visited FreeBirds World Burrito for a quick lunch and ordered their burrito, expecting a satisfying meal. I ordered a freebird brisket burrito with no priced extras such as, no guac, no queso,no chips&queso, no drinks. Unfortunately, my experience was marred by a significant overcharge for the burrito, leaving me feeling disappointed and frustrated.

Upon receiving my bill, I was surprised to find that the price of the burrito was substantially higher than what I anticipated. Why does my bank statement reflect I paid $ 18.40?! I double-checked the paper placed on every table and realized that I had been charged an exorbitant amount for a basic burrito that didn't justify the cost. The price for a freebird burrito should've been $13. This left me questioning the fairness of their pricing and feeling taken advantage of as a customer.

In terms of the burrito itself, the taste was decent, but it didn't live up to the inflated price. The ingredients were overcooked, and the portion size was average at best, making it difficult to justify the high price point. Moreover, I was disappointed by the lack of transparency or explanation regarding the pricing. It's understandable that prices may vary, but the difference in cost for a regular burrito seemed excessive and unfair.

As a customer, I value honesty, fair pricing, and good customer service. Unfortunately, my experience at FreeBirds fell short in all these aspects. The overcharge for the burrito left me with a negative impression of the establishment.

I hope that FreeBirds takes this feedback seriously and works towards rectifying their pricing practices to ensure fairness and transparency for all customers. Until then, I could not recommend this place due to the disappointing...

updated review

Kenzie, the general manager, called me and I appreciated her reaching out. She seems very nice and wanting to make it right. I appreciate Kenzie, Jace, Maxwell & Angie.

I don’t like to leave negative reviews often, but I truly feel compelled to do so after my interaction tonight.

I came in around 6pm for a pick up order via Grubhub, which I already paid for. After about 15 minutes of waiting, I spoke with Alex, and he informed me that he couldn’t find the order placement. He double checked and confirmed it wasn’t there. The missing order isn’t the issue here- it was the rude customer service from Alex.

His words when my order was missing? “That’s unfortunate.” Another young lady next to him asked me if it was to the right location. After confirming, she said “That’s even more unfortunate.” Alex avoided any further conversation with me and ignored me when I tried to work it out further.

I asked for the manager’s information, and he responded he doesn’t know her phone number or email address, and that I can come back tomorrow morning if I want to speak with her. Either this restaurant is a mess with untrained workers who don’t know this information or he was deliberately not telling me- I suspect the second.

Alex was unprofessional, rude, and lacked control of the restaurant. Another employee named Maxwell was the only one who seemed to care about my concerns of paying for a meal that I didn’t get and he was a sweetheart.

I used to love coming here, but Alex definitely left a bad taste for me and the other customers around and I don’t intend on returning. I walked out empty handed after waiting 35 minutes for food I already paid for- its not about the food, its about...