Dumpling House — Restaurant in Frisco

Good food, horrible service, not worth the price. My boyfriend and I had visited this place twice, and the food was good. 1st time we dined there, service was less than satisfactory, but we set that aside to enjoy our dinner. the 2nd time, however, I felt a little uncomfortable. There is an older lady who works there, who seems nice enough, but stared at me the whole time like I was something she never seen before. Even while walking past, she kept her eyes glued on me and never broke contact until she walked past a wall. As we are eating our food, we keep getting asked by servers if we are done and if we wanted to go boxes, in my opinion, I felt like we were being rushed and they wanted us out of the restaurant. We finish our food and pay. Upon walking out, I thank the hostess at the front (something I always do) and was met with "Mh". Before we could even get in the car, a server (not our server, mind you) runs out and starts to talk to us very aggressively. He had asked us "Do you not like our service?" very accusatory, leaving us confused. After about a minute of us trying to decipher what he meant, we realized we forgot to leave tip, an honest mistake. It also came to our attention that he remembered us from the last time we came, and we supposedly didn't pay tip then, again, an honest mistake. It surprised both of us because we always pay tip wherever we go, so forgetting was not our intention as we had a lot on our minds. He, a grown man, proceeds to yell and berate two teenagers who made a simple mistake, and obviously don't have nearly as much money as an adult. We apologize and paid him $20 cash, half our bill and much more than we should've, but to make up for what we missed and to get him to stop yelling at us. He stops yelling and goes "Have a nice day" and walks away. Not leaving a tip was not intentional, but the fact a grown man yells at 2 teenagers for about 3-5 minutes on a mistake that could've been fixed with a simple conversation or a question. It also rubs me the wrong way because he nor anybody else in the restaurant is entitled to any extra money than what the bill was, and even if we did intentionally not pay tip that's not his money, and what we do with it is our choice. The service there the first and second time wasn't even good enough to warrant a tip anyway. It showed how entitled he and the restaurant felt, and we will not be returning again. Just go to the one in Plano, it'll be...

The Experience at The Dumpling House

Arrival at The Dumpling House occurred at 8:28. The server promptly took our drink order at 8:33, followed by the food order at 8:46. However, the food delivery process left much to be desired: a partial food order arrived at 9:00, and another partial order made its way to our table at 9:23.

Interestingly, another guest arrived after us and was promptly seated. To our dismay, two tables that had been seated before us received their food almost immediately after being seated. Even more puzzling, the neighboring table, which ordered the exact same items as us, received their order ahead of ours. A noteworthy observation is that they served all the rice at once, presumably for the initial dish. This led us to believe it was intended for the first course. To our surprise, when the second dish was brought out, it was accompanied by no rice. Adding to our disappointment, the vegetables served were notably cold. Compounding these issues, we found a green plastic object on one piece of chicken. Fortunately, I noticed it before my toddler could lay hands on it, as we had ordered the food to share among the table family-style.

Regrettably, the wait staff's attentiveness was lacking, with a marked contrast in how promptly they attended to other tables. A telling incident occurred when I requested water from our waiter, and I watched with astonishment as his gaze swept over the table. He then repeated the request, seemingly directed at the glasses belonging to the other guests at our table. Notably, my glass contained sprite instead of water. The total bill amounted to $50, and despite the service shortcomings, I left a $5 tip, a generosity that was arguably unwarranted.

The context is important, as we had just departed from the casino with intentions of spreading luck and cheer by leaving two $100 bills. Unfortunately, this plan was no longer appealing given the disappointing experience at The Dumpling House.

In light of these multiple issues, we have unequivocally decided that we will not be patronizing this establishment...

AWFUL SERVICE! Staff ignored us and they are rude. Take your money and go elsewhere. We had reservations for dinner for my boyfriends birthday. From the moment we got there we were greeted by wait staff that seemed annoyed by our presence and basically ignored us for the first 45mins...then I noticed a large group walk in and sat across from our table and they were tended to and served their food while we waited 45mins just to get our drinks and order taken. When I saw them eating their dinner while we were trying to be patient, but couldn't sit and do nothing, so I stood up and started to try an get someone's attention. A woman finally came by and took our order but didn't come back for another 30mins to fill our drinks, she disappeared again for an hour. After this very long wait, they only brought out one appetizer, then another wait and another appetizer...another long wait and they brought out one dinner, another wait and another plate slowly one at a time. Our Korean friend was with us, and I felt bad for her because after waiting almost 3hrs for our dinner they finally brough her dinner, only to find out that the meat in her dish was not cook well still had blood seeping out, so we had to flag down a wait staff to take her plate back and 3 hrs and 45 minutes later she finally got her food. No apology to her, no adjustment of her bill or ours. The wait staffs attitude and the long wait, was unprofessional and rude, also when they started to bring each dinner to our table, they would just sit it on the table and walk away, never saying this is X dish and asking who order it so it could be placed in front of that person. As a result there was so much confusion as to who's food was who's. This was not at all the way I wanted to celebrate my boyfriends birthday. To add pain to injury, they added a 20% tip...