Highside Brewing & BBQ - Frisco — Restaurant in Frisco

Our family came into the restaurant on New Year’s Eve, and one member of our party forgot her mask; it’s believed it was left at a prior establishment. The extremely rude hostess would not seat us until we all had masks. In attempt to abide by mask orders, we asked if the restaurant had any disposable masks to spare. Good business practice is to have a supply of masks for patrons in situations just like this. The hostess began yelling at us about county mandate and stormed off to see if the restaurant had any spare masks. The hostess seated other people ahead of us, argued with us as she passed us and made snide comments. While this was happening, several patrons of the restaurant and a member of staff walked past us without masks. We waited long enough for the hostess to return, that a member of our family went back out into the snow to retrieve a used mask from their car just so we could be seated without further issue. The hostess never followed through with finding an un-used disposable mask. This woman appeared to deliberately take out her frustration on us, singling us out for an unknown reason. Upon seating us, she yelled down the stairs for us to come upstairs to a table. When we got up stairs, she was speaking to our waiter and pointing at our family. The waiter was then very stand-off-ish, and acted as though he didn’t want to wait on us. In fact, a separate waiter took care of most our needs. Despite the experience we had before sitting down, we thanked wait staff for bringing water, food and beer and did not show the waiters any form of disrespect. It was clear to us that the hostess had said something to our former waiter leading him to believe we were going to be an issue. We chose the restaurant as a place to visit with our family, and had it not been for that, we would have left. We will not return to or recommend this restaurant. Management should not take this type of complaint lightly and needs to address their staff. These are trying times for everyone. People are bound to make mistakes or forget things, but we’ve never been more humiliated in front of family and strangers. I almost forgot to mention, on our way out, a different host told us to have a good night and happy new year, all while not...

None of the 6 beers in my flight was better than just okay, and their Green Machine was a particularly poor attempt at a milkshake IPA. I ordered the "Smoked Sausage & Green Chili [sic] Queso Dip Nachos," which only had a couple tiny pieces of sausage and no apparent green chile whatsoever, and I've had better nachos at ballparks. But the worst part about my first & last visit to Highside was the ridiculous excuse for customer service. I am definitely not a fan of having to pay my tab, including tip, before even receiving my food or drink, and every time I am forced to do so I enivitably receive horrible service thereafter, but in this day and age I certainly am not giving my bank card to a stranger to hold out of sight, which was the only other alternative. I ordered a plate of nachos with my flight and neither the bartender who took my order nor the food runner who brought it out gave me napkins or silverware to go with my messy food order. I asked the bartender for silverware and napkins but after 5 minutes got tired of waiting and grabbed a few from a napkin dispenser on a shelf in a public area next to the bar. Five more minutes later the bartender finally got me silverware and then proceeded to lecture me for getting my own napkins from the dispenser in the common area (with no signs prohibiting that), to which I politely explained that I didn't want to have to get my own napkins nor should I have had to do so, but I was tired of my food getting cold and waiting for him to get around to doing his job.

And please don't blame your incompetence and horrible service on the pandemic, especially as I was the first customer of the day and it was not busy. I find it extremely difficult to believe or comprehend that Highside Brewing ever made anyone's best of lists, as Highside is clearly the worst brewpub in Summit County and quite possibly the worst I've visited in the...

We came in yesterday for the first time, and if we would not have ventured upstairs after our good experience downstairs, this would have gotten a better rating. Downstairs is a typical brewery - order your beer at the bar and community style picnic tables. We had a flight and none of the beers were out of this world, but none were terrible - we would have gone back if that were our only experience. Then we made the mistake of closing our tab and deciding to check out upstairs - which is more of a restaurant with smaller tables and a small bar in the back corner by the kitchen. First impression : it's odd to have the restaurant be self-serve where you order at the bar, bus your own table when you are finished to make room and get rid of dirty dishes, pay your tab, etc. It took f o r e v e r to get out food on a slow day - I cannot imagine how long you'd be sitting there if the place was even a third or half full capacity. The prices were also way too high for the quality of the bar food. The fries were $6 and cheese curds were $9.. which wouldn't be bad if they were better quality, but our basket of fries literally CAME IN TINFOIL, and the cheese curds were in a huge pool of grease. I almost just left it and didn't even want to eat. Made me lose my appetite - especially getting $6 fries in tinfoil...... did we get someone's leftovers?! Anyway, wouldn't go back based on the terrible experience upstairs. There are soooo many more better places to eat or grab a beer around town for the same price or less with a far better quality of food.. and who actually have table service...