Einstein Bros. Bagels — Restaurant in Fruita

YUMMMMMMMY!! i used to visit Einstein a couple of times a month but it was never on my way to anywhere in the mornings. Now that they have the Fruita location i am in there a couple times a week. I will pick up a box for my family on the weekends, or a box for my employees as a nice little surprise for them. Very convenient to have the new location. I love that you can round up your order total to contribute to Young Life!! I always keep a stock of the cream cheese in my fridge at home. I wish they had smaller cream cheese options so that i could get more flavors with a bakers dozen box. Keep up the good...

Horrible experience. I walked up to the counter and was not greeted or even looked at. I ordered a bakers dozen which just involves taking the bagels out of the display and slicing them. I waited 25 minutes while others were served who came after me. I came up to the counter and asked where my order was. I saw the manager go and check, hurriedly remove my bagels from the display and have her employee slice them. They totally forgot about my order. Then they bring the bagels over (finally) and didn’t even apologize. Just said “Here you go”. Terrible customer service and the last time I’ll go to...

As much as I have liked coming to Einstein bagels through out time, I do not appreciate Rude customer service. I ordered an online pick up order not from a delivery driver. Was told it was done and ready. Came down to get it and both women working behind the counter has absolutely horrible attitudes. When I got here they didn’t have the bagel I ordered, that’s okay, I was told “WELL WHATEVER ONE IT IS ON THE ORDER, WHAT DO YOU WANT?!” It’s unfortunate when bad customer service clouds the experience. Not to mention the prices are awful right now. Won’t be going back again...