Palapas Tacos — Restaurant in Fullerton

I went in on a Sunday with my family very excited to eat here and was I disappointed. The host was friendly but they need to be a little more professional. First off, the table we got sat on was dirty. There was still debris left and it was a bit sticky, also I requested a high chair or booster chair and was told they ran out. I was really confused because when I passed through the restaurant I did not see one single chair being used. My husband and I both ordered a molcajete each. When we received it we were disappointed and surprised to see that they serve it in a plastic molcajete and it came out warm but definitely not hot. On all other restaurants that we have ordered this type of plate it comes sizzling hot in an actual molcajete. Also, their horchata is horrible and their cafe de Olla has a good taste but it's a bit on the sweeter side also they serve it paper cups. I asked for some hot water to make my cafe de Olla less sweet and was told they didn't have hot water, so how do you make coffee? My mother in law ordered the birria plate which she said was okay but was barely warm. When I was trying to ask my server a question when she passed by she didn't stop but answered my question as she was walking away which made me not want to order dessert because my next question was regarding their Guayaba empanadas but got discouraged because I felt disregarded. This place is a bit pricey for what they offer. All of their non alcoholic drinks are serve on plastic Togo cups or paper cup and their plate are made of these rubber plastic material. The only positive experience I had was with the person who delivered our food. He was very professional, attentive, asked if I needed anything else without feeling I was rushed to answer and he was just very professional over all. In conclusion this was not at all a positive experience and will definitely not be returning. If you're looking for a great place for brunch at around the same price but better experience and ambiance in OC area try El Jardin in the city of orange. Everything is top tier and...

I had the worst customer experience at this place. It was our first time going here with my family and some friends. We ordered 4 tacos for my kids and told the lady attending i wanted them plain and ordered the rest of our food. We tried asking about their new upcoming location in Corona and where it might be and she responded with an attitude "I dont know i just work here". When our food was ready the 4 tacos we ordered had everything on them. I told her we had ordered them plain and she got super defensive saying that it was our fault and we never told her. Also said she showed us the screen and that we agreed. Yes she showed us the screen but how am i supposed to know how their system works. I told her my kids wont eat them and she said that was our problem. I asked to remake them and she said we would need to pay for them again which i refused.

My food got cold because i had to argue about this issue. She blamed the owner saying that he would be upset. If this is the case i feel sorry for them and their lack of training. It was four tacos and they should of just taken care of it. The cook looked at me and my wife with an apologetic look. He remade the tacos and apologized. This was not his fault.

All in all this place needs to work on their customer service skills. They have now lost us as customers. There is a lot more to this story and not enough time or space to write. Dont take your customers for granted good food is...

I've given Palapas Tacos in Fullerton a try on a few occasions, drawn in by their flavorful menu offerings. From street tacos de carne asada to the mar y tierra burrito, the food here has consistently been good, delivering a satisfying punch of flavor that keeps me coming back for more every once in a while.

However, my experiences haven't been without their downsides. Service can be hit or miss, and I've noticed an extra charge for using a credit card, which feels a bit out of step in today's digital-first world. While the food is a big plus, these aspects of the service and payment process have given me pause.

The restaurant's cleanliness and the ambiance, particularly on the patio adjacent to a busy street, could use some attention. The hustle and bustle of the traffic doesn't quite complement the dining experience, making it less relaxing than I'd hope for an eatery where I'm looking to enjoy some good tacos.

Despite these criticisms, it's the quality of the meals that has me saying I'd return—albeit not as frequently as to places that hit the mark on service and ambiance too. If Palapas Tacos reconsidered their approach to credit card fees, I might be tempted to visit more often. For now, though, it remains an occasional choice when the craving for their...