Wendy's — Restaurant in Fullerton

I recently visited the Wendy's drive-thru and had a disappointing encounter with the manager, Alberto. While placing my order, I politely notified Alberto that he had gotten it wrong, specifically regarding the removal of one of the $10 burgers. Unfortunately, this seemed to upset him.

To make matters worse, when I reached the drive-thru window, I noticed that both mine and my companion's orders were placed in the same bag, despite us clearly ordering two separate meals with different drinks. When I brought this issue to Alberto's attention, he became even more agitated and practically threw another bag at me, telling me to separate it myself.

I tried to address the situation calmly, explaining that we expected our orders to be in separate bags since we had made two distinct orders. However, Alberto blatantly ignored my concerns and refused to acknowledge anything I was saying. Even when I politely asked for ketchup and barbecue sauce, he chose to ignore me for the entire two minutes I was at the window.

It's important to note that the food itself was satisfactory, as it was hot, fresh, and the soda had the right amount of carbonation with plenty of ice. However, the lack of customer service was truly disappointing. As the manager, Alberto should understand the importance of treating customers with respect and dignity. There was no reason for him to become upset and dismissive simply because we wanted our orders separated.

I find it disheartening that individuals working in customer service would let their personal issues and mean demeanor affect their interactions with customers. Wendy's is known for its good food, but I believe they deserve employees who value their customers and provide excellent service. It's crucial for everyone working in customer service to remember that they will encounter multiple individuals daily, and each person should be treated with respect.

I hope Wendy's takes this feedback seriously and addresses the issue of customer service. While the food was enjoyable, it was overshadowed by the embarrassment caused not only to me but also to my companion, who has a disability. Respectful and courteous treatment should be the minimum expectation when paying for a meal.

Thank you, Wendy's, for the delicious food, but I sincerely hope improvements are made in the area of customer service I will be not taking myself nor any future clients to this particular restaurant to save embarrassment that was humiliating. Once again Wendy's thank you for your good food you definitely have no complaints...

I have been to this Particularly Wendy on Several occasions And that will no longer happen again They can't seem to get orders right or they just refused to listen to what the customer (Me) has ordered there food and I have sent food to the Counter at least 2 times because it wasn't right. When I go into order it goes like this let have a number #2 or #6 it really doesn't make a difference what # it is my point is I then say could you make sure that my French Fries come Hot out of the Grease and they usually don't respond so I say did get that about the French fries and they will say something like are French fries are always Fresh and when I get my food I reach in the bag and pull one of the Fries out and there are most likely Not Hot but they are old and have been under the Heat Lamp for God knows how long or they have taken the same old French Fries and refried them and in Which case there all Brown overly greasy and too crunchy and that is so far from what I asked when I made my order so you already know I'm hanging the Fries back to them to get right and they do but at Expense of my hamburger that was nice and hot now getting cold now and never offered the idea of taking the burger back and bringing them both at the same time like Wow What a concept all your items are hot...

My wife and I had a gift card so we decided to go to this Wendy’s. Our experience started at the order window, the staff member was hard to understand and he kept getting our order wrong. After that experience was finished we pulled up to the window and presented a $20.00 Wendy’s gift card and a $10.00 bill to cover the cost. The cashier charged 10.00 on the card (I have no idea why he didn’t even ask about the amount but two staff members said the card only had $10.00 on it, on a 20.00 gift card hence our confusion) and said we didn’t have any change coming so we were naturally confused it was a $20.00 gift card after all. The staff was completely argumentative and insulting, thankfully we were finally helped by a very nice manager who understood the problem and resolved it. After dealing with a disagreeable staff (excluding the manager who was helpful) the food was horrific (dry and burnt and the lettuce on the chicken looked like it came from Chernobyl) it’s safe to say won’t be back for the food or the...