Cheryl's Restaurant — Restaurant in Fulton

We were in town for my bachelorette party and we were so excited to visit Cheryl’s due to local recommendations. About a month beforehand a member of our party called to make a reservation for out group of 10. We were informed that she would not accommodate a large party, but we could split into separate tables. We were bummed, but were excited to visit, so we decided that would be fine! When we arrived we were greeted by our very sweet server and began ordering drinks. Upon looking at the dinner menu, we noticed the “splitting” policy. It stated if checks were going to be split to inform the server, which we did as soon at the start of our order. The server said it would not be a problem.

Everyone’s food came out great! We had a pleasant experience enjoying cocktails and our meals, but did notice on more than one occasion, Cheryl rudely and blatantly scolding her employees behind the bar. Although uncomfortable to watch, it was not ruining our experience.

At the end of our meal, our server approached us and told us “Cheryl said we can’t split the bills”. We wouldn’t have cared had we not followed the written restaurant policy, but as mentioned we made sure we did. My table of “young women” we’re going to go along with us, as we do not like to make things complicated or complain, even though the situation would have been unfair to many in our party. She also wanted us to split with the other table, even though we weren’t allowed to be considered a party per the restaurants “large group policy”. Everyone’s bills differed by $15-$20. We asked Cheryl to please explain why we would be unable to do as the written policy stated and she began lecturing us about how much of a “nightmare” we were for wanting to split the bills and the server said we did not tell her we wanted separate checks. She had each of us walk up to the register separately to pay our bills, was a little odd for us to to feel she was trying to embarrass us by making us walk through the restaurant to pay, but again we wanted to make the process as simple as possible. Our server had everything organized and ready to go, but Cheryl felt the need to stand next to the register through each person’s transaction.

I was the first to pay, as I was paying cash. I stood and waited patiently as Cheryl rudely explained again how the server would be ringing us out. She then began to complain about how awful splitting checks is and how she can’t find any help. I stood, not saying anything more than a “yes ma’am” every once in a while. I informed her we didn’t not live in the area, when she rudely made a remark about myself and the girls in my group being able to work for her and apologized that it was challenging to find good help. I made a point to thank and tip our server, as she did a fine job.

Unfortunately, Cheryl’s condescending, excuse filled lectures really ruined our whole experience. Each one of us in my group has worked in customer service, mostly restaurants at some point in our lives. We understand splitting bills is not the most convenient thing, but we did try to make it as simple as possible and our server had kept everything straight.

I was not planning on writing a review, as I really have never written on positive or negative one before, but when I read Cheryl’s response to another review from my party, I felt I needed to share. She included a quote about bill etiquette, multiple excuses for her poor behavior and calling us a “nightmare deluxe”.

We are a very laid back group of people who were just looking to enjoy a nice meal at a highly recommended restaurant. Cheryl’s disrespectful and unnecessary attitude ruined an overall good experience. It is unfortunate that a small town with limited dining options has a great restaurant that is this poorly managed, as apparent from our experience and multiple other reviews by people who are not considered...

We atteneded Cheryl's for a bachelorette dinner (party of 10). When we first sat down we noticed the menu stated to inform our server if we were on separate checks. So, all 10 of us informed our server that we would be on separate checks. While waiting for our food we noticed the owner of the restaurant, Cheryl, openly berating her servers in front of customers.

Our food came out, and all of our dishes were delicious. Our server did a fantsatic job as well. When it came time for checks, our server informed us that Cheryl had told her we could not do separate checks. We asked to speak wtih Cheryl to find out why this was the case. Cheryl proceeded to tell us that we needed to inform our server right away if we needed separate checks. We said that we had, and then Cheryl blamed our entire party for what she called "a nightmare of a situation in a resturant". She did not offer any apologies or offer to comp our meals. Instead, every member of our party had to walk up (1 at a time) to the cash register to pay.

As a server who has worked in a very similar restaurant before, I was shocked and appalled at how unproffesional and unorganzied Cheryl was. She did not require her servers to use seat numbers (which is how you split parties at any other restaurant) and she did not treat her servers with any respect. She openly made rude remarks about her server to our table (even though the server made no mistakes).

Not once was an apology made or any offer of reconciliation. It's obvious that Cheryl still needs to learn to run...

The food was good I have to say. The shrimp and grits for brunch was delicious. The portion was slightly small, but not a big deal. However, although the food was excellent the service was beyond terrible. It took over 15 minutes for someone to come and visit our table after sitting down and mind you it was not extremely busy. Then after our order was taken and brought to us we never saw anyone again. We sat for a total of 45 minutes without seeing a member of the waitstaff. I was missing a piece of my meal and was never able to get it as we saw no one until the meal was finished and had to flag someone down to pay. It was brought up when paying and was told, “well it was supposed to come with the meal so I can’t do anything about it anymore.” Thanks for that — I appreciate the hospitality, lol. I wish the service was better as this could be a local favorite for me. I will not be returning.

/edit. I guess I was so frustrated from my experience I must have left my wallet. Thank you Cheryl, I do appreciate you leaving it where it is accessible. I was not nasty in any way in my review. I was honest in a place where honesty is valued. Btw I am originally from and raised in Texas, glad you made me...