Chipotle Mexican Grill — Restaurant in Gaithersburg

I had one of the worst experiences at this Chipotle yesterday, September 20th, around noon. I placed a pickup order for a bowl with double portion chicken and the new carne asada steak. After leaving the store, sitting in the parking lot for a bit, then opening my meal, I saw they had made it regular and only given me chicken. Since it had only been about 14 minutes, I went back in to report the mistake and get my missing meat I rightfully purchased.

When I showed my untouched bowl to the cashier, she went to the manager, who was on the line. Nothing in my bowl had been touched besides me slightly rummaging through the top layer to check for the missing steak. They seemed to confuse this with dishonesty. While huddled together, they deliberated in Spanish in front of other customers, and I could clearly see the manager’s face full of contempt, as if she thought I was lying. I repeatedly asked, “Do you think I’m lying? It’s only been about 14 minutes, and I showed you a full untouched bowl with the missing meat and my order ticket; why would I lie?” At no point did they deny or directly respond—they simply ignored me.

At first, the cashier offered to give my missing steak in a cup on the side, which I accepted. But after speaking with the manager again, I was told to wait for a remade bowl. I sat and watched multiple other orders be fulfilled while mine was ignored. About five minutes passed, and only after I asked why I was being made to wait for their mistake—when the ingredients for my missing meat were ready, other customers were still being served, and I had agreed to the cup solution—did they finally give me the meat in a cup and let me leave.

The manager never spoke to me directly, even though she was on the line the whole time. I only learned her name when I asked right before leaving. The cashier hesitated, walked over to her, and then asked me, “Why do you want her name? Do you want to speak to her right now?” I said, “No, just give me her name,” and only then was I told in a whispered tone that it was Martha. That lack of transparency and accountability made the experience even worse.

As a Black woman in a predominantly white and Hispanic area, I felt racially profiled. I am not from the area, it was my first time at that location, and my first time trying carne asada. The manager and team were Hispanic, as were the customers. I was the only Black woman, which made me feel that their prejudice and accusatory behavior were influenced by my race. The way I was treated—looked at like I was dishonest, made to wait unnecessarily, denied direct communication with the manager, and spoken to with attitude—was embarrassing and disrespectful, especially when it was their mistake from moving too fast in the first place.

This experience was entirely avoidable and reflects poorly on the professionalism and training at this location. I hope this complaint is taken seriously, and I request that appropriate measures be taken to ensure customers are treated with respect and mistakes are corrected efficiently.

Martha and the specific cashier from that...

Title: The Mecca For Chipotle Lovers: Consistently Incredible Service and Amazing Flavors!

Review:

Prepare yourselves, fellow Chipotle enthusiasts, for I have found the ultimate destination for our beloved burrito cravings: Kentlands Chipotle! This culinary oasis has become my go-to spot, and let me assure you, it deserves every accolade for its consistently incredible service and amazing flavors.

From the moment you step foot into Kentlands Chipotle, you're greeted by the warm and inviting ambiance that instantly sets the stage for a fantastic dining experience. The staff, always sporting beaming smiles, exude a genuine passion for their craft, making you feel right at home. Their knowledge and enthusiasm for the menu are simply unparalleled, guiding you through each step with expertise and patience.

Now, let's talk about the flavors. Oh, the flavors! Kentlands Chipotle is like a flavor playground, where every bite tantalizes your taste buds and leaves you craving more. The ingredients are always fresh and of the highest quality, reflecting their commitment to excellence. Whether you're a carnivore, vegetarian, or vegan, their extensive menu offers something for everyone. The perfectly grilled chicken, tender barbacoa, and succulent steak are all expertly seasoned, ensuring a symphony of flavors in every mouthful. And let's not forget the vegetarian and vegan options, like the delectable sofritas and mouthwatering veggie bowls, bursting with vibrant colors and robust flavors.

But it's not just the incredible flavors that set Kentlands Chipotle apart; it's the attention to detail and the dedication to customer satisfaction that truly make it shine. Every burrito is crafted with care and precision, ensuring that each bite is a harmonious blend of flavors and textures. The staff goes above and beyond to accommodate special requests, and their lightning-fast service ensures that you're in and out in no time without sacrificing quality.

What's more, Kentlands Chipotle is committed to sustainability and supporting local farmers. They source their ingredients responsibly, using organic and ethically produced goods whenever possible. It's refreshing to know that while indulging in a mouthwatering meal, you're also contributing to a healthier planet.

In conclusion, Kentlands Chipotle is a true mecca for Chipotle lovers. With its consistently incredible service, passionate staff, and mouthwatering flavors, it has earned its place as my all-time favorite Chipotle destination. Whether you're a long-time fan or a newbie looking to experience the magic, make your way to Kentlands Chipotle and let your taste buds embark on an unforgettable journey. Trust me, you won't be disappointed!

Rating: ⭐⭐⭐⭐⭐ (5...

Every time I have ordered from here something has gone wrong. When I order online, the food they give me is never what I ordered. The portions are different every time- sometimes I’ll get a lot of meat, other times I’ll get about a tablespoon full. Some of workers at this location (Kentlands) have attitudes towards me whenever I go to the counter to pick up my food. I’ve had a worker roll her eyes at me and there was another who put her finger up at me to stop me from talking while I was in the middle of telling her my name for the order. I came in one time when the app was down and they were only getting order numbers and not the names but since my app wasn’t working, they made me go through a whole process of showing them a confirmation email (which I wasn’t sent) and eventually I had to show them the actual transaction in my bank account. Not sure why I would’ve been lying about having ordered food…

Today was my last straw when I ordered a kids meal and some chips and guac, which would’ve been my whole meal. When I got there they told me they didn’t have chips and just threw in an orange instead. When I get home with my meal, I come to find out that not only did they also not give me the guacamole I paid $5 for (including the chips), the orange they gave me was ROTTING. The prices here are way too expensive to have...